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AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
AI seen as new risk as firms lag on surveillance plans
Digital Transformation

AI seen as new risk as firms lag on surveillance plans

Most financial firms see AI driving new compliance risks within a year, yet nearly a third still lack a trade surveillance strategy.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Tackling the top 5 sanctions screening challenges in APAC
DevOps

Tackling the top 5 sanctions screening challenges in APAC

APAC banks face data gaps, false alerts and opaque ownership as they race to modernise sanctions screening amid fragmented rules.

By Bobby Joseph • 6 min read • Fri, 27th Feb 2026
Talkdesk debuts AI workflow tools to automate email CX
Customer Relationship Management

Talkdesk debuts AI workflow tools to automate email CX

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026
Nintex updates K2 on-prem platform for secure workflows
Software-as-a-Service

Nintex updates K2 on-prem platform for secure workflows

Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.

By Mark Tarre • 4 min read • Wed, 25th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Genetec adds AI tools to speed video incident review
Digital Transformation

Genetec adds AI tools to speed video incident review

Genetec adds AI-powered natural language search and movement tracking to Security Centre SaaS to cut multi-site video reviews from hours to minutes.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 12th Feb 2026
Genetec adds case investigation tools to Security Centre SaaS
Cloud Security

Genetec adds case investigation tools to Security Centre SaaS

Genetec adds AI-driven search and case tools to Security Centre SaaS, promising to cut multi-site video investigations from hours to minutes.

By Jake MacAndrew • 3 min read • Thu, 12th Feb 2026
UiPath buys WorkFusion to boost AI crime compliance
Data Protection

UiPath buys WorkFusion to boost AI crime compliance

UiPath buys AI compliance specialist WorkFusion to automate banks' financial crime checks as monitoring workloads and governance demands surge.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
Smartphones now drive digital evidence in criminal cases
Storage

Smartphones now drive digital evidence in criminal cases

Smartphones now underpin criminal investigations worldwide, with 97% of cases drawing on mobile data as agencies race to keep pace.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
ThetaRay unveils Ray AI suite for AML investigations
Data Analytics

ThetaRay unveils Ray AI suite for AML investigations

ThetaRay launches Ray AI suite to automate AML investigations, promising audit-ready case files and up to 70% less manual work.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
ServiceNow deepens Anthropic tie & wins airline deal
Customer Relationship Management

ServiceNow deepens Anthropic tie & wins airline deal

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 30th Jan 2026
New book urges leaders to put AI accountability first
Risk & Compliance

New book urges leaders to put AI accountability first

Kay Firth-Butterfield's new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Case management stories

OSINT tools speed up probes into tax & benefit fraud
Data Protection

OSINT tools speed up probes into tax & benefit fraud

Open source intelligence tools are helping investigators rapidly uncover tax and benefit fraud by exposing inconsistencies in online data.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
SME Bank picks Flagright for AML & watchlist tools
Digital Transformation

SME Bank picks Flagright for AML & watchlist tools

SME Bank turns to Flagright's AI-native platform for real-time AML monitoring and watchlist screening as it scales across northern Europe.

By Sofiah Nichole Salivio • 3 min read • Thu, 5th Feb 2026
Opus 2 unveils AI Assist tools in winter platform release
Digital Transformation

Opus 2 unveils AI Assist tools in winter platform release

Opus 2's winter release debuts AI Assist tools from its Uncover deal, promising faster, integrated workflows for litigation teams.

By Kaleah Salmon • 4 min read • Thu, 22nd Jan 2026