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Case management Stories - Page 2

Australian Stories

Case management stories

Aged care providers urged to boost feedback loops
Unified Communications

Aged care providers urged to boost feedback loops

Providers face new obligations under 2025 reforms, with prompt feedback handling now central to safer, consumer-centred aged care.

By Christine Davis Specialist Consultant and Bart Thomas Principal – Automation • 4 min read • Mon, 27th Apr 2026

Global Stories

Case management stories

SAS launches AI supply chain agent in industry push
Gaming

SAS launches AI supply chain agent in industry push

Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.

By Karen Joy Bacudo • 4 min read • Fri, 24th Apr 2026
KPMG & Google Cloud launch AI agents for regulated sectors
Digital Transformation

KPMG & Google Cloud launch AI agents for regulated sectors

Compliance-heavy finance teams could cut manual pricing disputes as KPMG and Google Cloud roll out Gemini Enterprise tools at Cardinal Health.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Luminance & LexisNexis link legal AI tools for contracts
Digital Transformation

Luminance & LexisNexis link legal AI tools for contracts

In-house legal teams can now check contract wording against case law and statutes without leaving the Luminance workflow, after a LexisNexis tie-up.

By Catherine Knowles • 4 min read • Wed, 22nd Apr 2026
Elastic launches MCP apps for security & observability
Virtualisation

Elastic launches MCP apps for security & observability

Analysts can now triage threats and trace outages from inside AI tools, as Elastic’s public preview cuts dashboard switching.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
Appdome adds backend Risk Intelligence APIs for IDAnchor
Cloud Security

Appdome adds backend Risk Intelligence APIs for IDAnchor

Fraud teams can now feed mobile threat histories into server-side checks as Appdome expands IDAnchor with risk APIs and persistent identifiers.

By Sean Mitchell • 5 min read • Fri, 17th Apr 2026
Appdome launches backend risk APIs for mobile fraud
Software-as-a-Service

Appdome launches backend risk APIs for mobile fraud

Fraud teams can now tap verified mobile threat data in backend systems, as Appdome extends IDAnchor with server-to-server risk intelligence.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 16th Apr 2026
Oracle adds Lucinity AI investigation tools for banks
Digital Transformation

Oracle adds Lucinity AI investigation tools for banks

Banks using Oracle’s compliance software will get AI-led case handling, as the deal aims to cut manual work in money-laundering probes.

By Karen Joy Bacudo • 3 min read • Tue, 14th Apr 2026
Katalon launches AI testing platform for software quality
DevOps

Katalon launches AI testing platform for software quality

More software teams could catch AI-made defects before release as Katalon’s new platform adds human approval, traceability and live monitoring.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 9th Apr 2026
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Thu, 2nd Apr 2026
Doxis folds Klippa into one brand after acquisition
Document Management

Doxis folds Klippa into one brand after acquisition

Customers will now see Klippa’s document processing tools folded into Doxis, with the Dutch AI software brand retired after its 2025 acquisition.

By Sofiah Nichole Salivio • 4 min read • Thu, 2nd Apr 2026
AI & automation could lift law firm profits, study finds
Digital Transformation

AI & automation could lift law firm profits, study finds

Administrative tasks are still eating into law firm margins, with North American practices facing the sharpest pressure from fragmented systems and manual work.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
UiPath launches AI tools for bank compliance & lending
Digital Transformation

UiPath launches AI tools for bank compliance & lending

Banks could speed compliance checks and loan approvals as the new software automates alerts and underwriting while keeping audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026

Stories from Other Regions

Case management stories

Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Fri, 10th Apr 2026
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026