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Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
PagerDuty unveils AI tools to boost incident management
Unified Communications

PagerDuty unveils AI tools to boost incident management

PagerDuty has launched AI-driven tools to enhance its Operations Cloud, improving incident management and reducing downtime for organisations.

By Shannon Williams • 3 min read • Wed, 9th Oct 2024
Atomicwork raises USD $14 million, bolsters AI tech & team
Unified Communications

Atomicwork raises USD $14 million, bolsters AI tech & team

Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.

By Melania Watson • 4 min read • Wed, 25th Sep 2024
Salesforce & Google Cloud expand AI-driven partnership
Marketing Technologies

Salesforce & Google Cloud expand AI-driven partnership

Salesforce and Google Cloud deepen ties to boost AI capabilities, unveiling Agentforce. The move promises seamless, secure workflows.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024
Salesforce, IBM expand AI partnership for regulated industries
Unified Communications

Salesforce, IBM expand AI partnership for regulated industries

Salesforce and IBM expand their AI collaboration, aiming to empower regulated industries with advanced AI agents while ensuring data security and compliance.

By Kaleah Salmon • 4 min read • Wed, 18th Sep 2024
Salesforce introduces AI productivity updates for Slack
Unified Communications

Salesforce introduces AI productivity updates for Slack

Salesforce unveils AI enhancements for Slack, promising to boost team productivity by integrating company data, agents, and apps into a unified work system.

By Shannon Williams • 3 min read • Wed, 18th Sep 2024
Workato launches AI-driven platform to enhance business operations
Unified Communications

Workato launches AI-driven platform to enhance business operations

Workato launches Workato Agentic, a low-code AI platform aimed at transforming business operations with AI-driven orchestration, boosting efficiency.

By Catherine Knowles • 3 min read • Fri, 13th Sep 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Lambdatest unveils KaneAI, the first end-to-end AI test agent
Unified Communications

Lambdatest unveils KaneAI, the first end-to-end AI test agent

LambdaTest unveils KaneAI, the first end-to-end AI test agent, making test automation more accessible with GenAI-powered natural language prompts and robust debugging.

By Sean Mitchell • 3 min read • Thu, 22nd Aug 2024
Study finds employee use of GenAI apps poses privacy risks
AI Agents

Study finds employee use of GenAI apps poses privacy risks

Employees' widespread use of GenAI apps poses privacy risks as 30.8% of these tools train on customer data, a new study by Harmonic Security reveals.

By Melania Watson • 3 min read • Tue, 6th Aug 2024
PagerDuty Advance launched to tackle rising digital incidents
Digital Transformation

PagerDuty Advance launched to tackle rising digital incidents

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

By Kaleah Salmon • 3 min read • Fri, 2nd Aug 2024
Salesforce & Workday join forces to create AI-driven assistant
Marketing Technologies

Salesforce & Workday join forces to create AI-driven assistant

Salesforce and Workday team up to offer an AI-powered employee service agent, leveraging unified HR and CRM data to enhance productivity and simplify routine tasks.

By Sean Mitchell • 4 min read • Thu, 25th Jul 2024
SentinelOne receives top accolades for Singularity Cloud Security
Storage

SentinelOne receives top accolades for Singularity Cloud Security

SentinelOne's Singularity Cloud Security has been awarded top honours by G2, achieving a remarkable 4.9 rating and over 240 accolades in its Summer Grid Reports.

By Catherine Knowles • 2 min read • Wed, 10th Jul 2024
Endor Labs warns of critical vulnerabilities in CocoaPods
Malware

Endor Labs warns of critical vulnerabilities in CocoaPods

Endor Labs reveals major security flaws in CocoaPods, threatening apps like Instagram and Uber. Critical CVEs could impact Swift and Objective-C supply chains.

By Shannon Williams • 3 min read • Wed, 10th Jul 2024
Canva launches Connect APIs to boost developer integrations
Unified Communications

Canva launches Connect APIs to boost developer integrations

Canva launches Connect APIs to boost developer integrations, marking a year of their expanding Developers Program. New APIs aim to streamline workflows and enhance productivity.

By Catherine Knowles • 3 min read • Wed, 19th Jun 2024

Stories from Other Regions

Slack stories

eflow Global upgrades TZEC to combat market abuse with AI
Unified Communications

eflow Global upgrades TZEC to combat market abuse with AI

eflow Global's TZEC upgrade leverages AI to enhance eComms surveillance, aiming to curb market abuse and meet strict regulatory demands amid rising fines.

By Catherine Knowles • 3 min read • Tue, 16th Jul 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024