Nuance stories

Customers would rather shop online than instore since lockdowns - Research shows
Fri, 9th Jul 2021
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cloud banking solutions
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nuance
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online banking
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.

Microsoft spends $19.7b to acquire AI software firm Nuance
Tue, 13th Apr 2021
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microsoft
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it in healthcare
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ai
The acquisition enables Microsoft to capitalise on Nuance’s ‘decades’ of experience in both enterprise artificial intelligence (AI) and healthcare.

Bank Australia rolls out voice biometrics designed by Nuance
Thu, 1st Apr 2021
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contact centre
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biometrics
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cloud banking solutions
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers.

Nuance revamps AI authentication to protect seniors from fraud
Fri, 5th Jun 2020
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contact centre
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nuance
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online fraud
Nuance enhances Gatekeeper to shield seniors from fraud, prioritising their calls with voice detection AI.

Nuance utilises AI to solve contact centre woes
Fri, 17th Apr 2020
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contact centre
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crm
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wfh
COVID-19 surge overhauls industry, Nuance AI ends hold times, transforms customer service.

Nuance announces updates to biometric fraud detection offering
Thu, 10th Oct 2019
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contact centre
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biometrics
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ai
Nuance updates Gatekeeper, boosting fraud detection with cutting-edge biometric tech for enterprises.

Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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ai
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nuance
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dragon naturally
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.

You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.

Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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contact centre
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.

Nuance biometrics fight back against fraud
Mon, 25th Mar 2019
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contact centre
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biometrics
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nuance
Nuance Communications has crunched the numbers and discovered that it has prevented more than US$1 billion worth of fraud from being passed on to users of its Nuance Security Suite.

Nuance aims to reinvent agent AI for the contact centre
Thu, 7th Mar 2019
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contact centre
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ai
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nuance
Nuance Communications announced a new technology bundle that supposedly helps enterprises with Agent AI.

Why voice biometrics will end the password era
Mon, 9th Jul 2018
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contact centre
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biometrics
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nuance
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.

Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
Thu, 2nd Nov 2017
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uc
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contact centre
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ai
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.

Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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crm
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.

Nuance announces strategic partnership with Lexmark for NZ
Wed, 17th May 2017
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printing
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lexmark
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nuance
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.

Nuance adds deep learning to enterprise speech recognition offerings
Tue, 9th May 2017
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microsoft
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nuance
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dragon
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.

ANZ Bank to roll out voice biometrics for high value transactions
Mon, 3rd Apr 2017
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contact centre
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biometrics
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nuance
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.

5 steps to managing printing within businesses and reducing cost
Thu, 16th Mar 2017
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printing
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document management
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ecm
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.

Nuance brings speech recognition software to New Zealand
Thu, 4th Aug 2016
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nuance
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dragon
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legal software
Nuance Communications recently announced Dragon Legal New Zealand, an enterprise-ready speech recognition software targeted at legal professionals.

Nuance ramps up Aussie distribution with Dicker Data
Mon, 14th Dec 2015
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dicker data
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nuance
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it distributors
'Exponential' growth prompts Nuance Communications Australia to sign Dicker Data as a distributor for the Australian market.

Nuance nails down new Channel Program for 2014...
Tue, 17th Dec 2013
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finance, leasing & rental
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nuance
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banking
Nuance Communications will ramp up their channel efforts in 2014, spearheaded by a new Channel Program roll-out.

Four in a row as Nuance claims global software award
Fri, 15th Nov 2013
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document management
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ecm
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martech
Nuance Communications ranked number one in global document capture software market share, for the fourth consecutive year...

Review: Nuance PDF Converter Professional 8
Mon, 19th Aug 2013
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gaming
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document management
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ecm
Nuance PDF Converter Professional 8 is a well-known alternative to Adobe’s PDF offering.

Review: Nuance Dragon NaturallySpeaking 12 Premium
Wed, 7th Aug 2013
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gaming
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reviews
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technology gifts
Pitching itself as having 99% accuracy out of the box, Nuance’s Dragon NaturallySpeaking 12 claims to perform reasonably well if training is completed and the appropriate corrections are made.