ITOM stories
Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.
Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.
The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.
It could cut outage times for hybrid IT teams by unifying cloud, network and infrastructure data across public, private and on-premises systems.
AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.
Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.
Avantra 26 adds AI root cause analysis tool to speed SAP incident resolution and deepen links with Cloud ALM and BTP.
The shift to autonomous IT is stalling because teams will only let AI act when its decisions are transparent, explainable and controlled.
The tie-up could cut downtime for enterprises by letting AI detect incidents, generate playbooks and trigger fixes across hybrid estates.
The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.
It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.
The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.
Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.
Businesses are turning to observability software to govern AI traffic and secure hybrid systems, as IDC sees the market rising to USD $4.39 billion by 2029.
Rising AI infrastructure bills are pushing teams to hunt for idle chips and bottlenecks, as GPUs account for 14 per cent of compute costs.
Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.
