ITOM stories

SolarWinds research finds AI is pushing IT staff into more strategic oversight, as governance and trust become key to using new tools effectively.

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.

NeuBird AI expands beyond incident response with a production ops agent and Falcon engine as it secures USD $19.3 million in new funding.

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

ControlUp unveils DaaS IQ for Azure Virtual Desktop, promising tighter cost controls, automated scaling and simpler management for large estates.

Fenix24 has turned Argos99 into a standalone SaaS platform, giving customers continuous asset visibility and dependency mapping to speed ransomware recovery.

ControlMonkey broadens disaster recovery to Datadog, New Relic and other observability tools, giving teams versioned snapshots of dashboards and alerts.

New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

Forrester study finds Tanium's Autonomous IT can deliver a 235% ROI and USD $20.1 million in three-year benefits with sub-six-month payback.

Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.

Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.

Healthcare is at a digital crossroads, where resilient IT and observability define patient safety, clinical trust and sustainable care.

Datadog opens registration for DASH 2026 in New York, putting AI-in-production observability, security and reliability centre stage.

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Entuity V23.0 debuts lightweight remote agents and streaming telemetry to extend secure monitoring across remote, distributed IT estates.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.