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IT support Stories

Australian Stories

IT support stories

Why Australian SMEs can't afford to treat cybersecurity as an afterthought
Disaster Recovery

Why Australian SMEs can't afford to treat cybersecurity as an afterthought

Rising attack volumes are exposing under-resourced SMEs to downtime, lost contracts and regulatory risk unless security is built in now.

By Corp IT • 5 min read • Last week
The local SEO playbook for Australian IT service providers
Risk & Compliance

The local SEO playbook for Australian IT service providers

Referral-led IT firms risk missing enquiries as local search can still be won with Google profiles, reviews and city-specific pages.

By Sam Park • 6 min read • This month

Global Stories

IT support stories

FPT launches Flezi Foundry for AI-led software delivery
Private Cloud

FPT launches Flezi Foundry for AI-led software delivery

Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Last week
CypherLoc scam kit drives millions of browser attacks
Endpoint Protection

CypherLoc scam kit drives millions of browser attacks

Browser-based fraud is scaling fast, with Barracuda saying CypherLoc has driven about 2.8 million attacks since the start of 2026.

By Sean Mitchell • 3 min read • Last week
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last week
KongTuke uses Microsoft Teams chats to breach firms
Malware

KongTuke uses Microsoft Teams chats to breach firms

Corporate users can be compromised in under five minutes when attackers pose as help-desk staff in external Microsoft Teams chats, researchers say.

By Sofiah Nichole Salivio • 4 min read • This month
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • This month
First Focus acquires Optimus Systems in New Zealand
Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • This month
Phoenix47 launches Fusion47 AI agent for IT support
Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • This month
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • This month
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

IT support stories

UK fintech hiring to rise 14% in 2026 as neobanks slow
Risk & Compliance

UK fintech hiring to rise 14% in 2026 as neobanks slow

London will remain the main hiring hub, with fintech vacancies forecast to rise 14% in 2026 as firms prioritise compliance and infrastructure.

By Karen Joy Bacudo • 3 min read • 4 days ago
Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • 6 days ago
Westcon-Comstor expands APAC support with DSE scheme
Hybrid Cloud

Westcon-Comstor expands APAC support with DSE scheme

The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.

By Sofiah Nichole Salivio • 3 min read • Last week
WellData wins 50 contracts as database demand grows
Disaster Recovery

WellData wins 50 contracts as database demand grows

Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.

By Joseph Gabriel Lagonsin • 3 min read • This month
Apex wins Marketing Team of the Year at Network Group
Digital Transformation

Apex wins Marketing Team of the Year at Network Group

Apex's in-house marketing revamp wins Network Group 2026 Gala award, with the Manchester IT services provider also shortlisted in two other categories.

By Joseph Gabriel Lagonsin • 3 min read • This month