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IT support Stories - Page 2

Australian Stories

IT support stories

Publicis Sapient launches AI platform for IT operations
Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
KnowBe4 launches game to train staff on vishing scams
Data Protection

KnowBe4 launches game to train staff on vishing scams

Phone-based fraud is forcing employers to train staff more aggressively as vishing losses rise and call scams spread across Australia.

By Sean Mitchell • 4 min read • Last month

Global Stories

IT support stories

Lexful raises USD $7 million seed round for MSP AI docs
Software-as-a-Service

Lexful raises USD $7 million seed round for MSP AI docs

The seed cash will speed product development as managed service providers seek better ways to capture and use scattered IT knowledge.

By Mark Tarre • 4 min read • Last month
Spinnaker Support names Vivek Pruthi APAC managing director
Digital Transformation

Spinnaker Support names Vivek Pruthi APAC managing director

Rising demand for independent SAP, Oracle and VMware support is driving Spinnaker's APAC expansion as it doubles headcount and appoints Vivek Pruthi.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Evergreen buys OSIT in its largest ANZ deal to date
Cybersecurity

Evergreen buys OSIT in its largest ANZ deal to date

The deal gives Evergreen a bigger foothold in Australia and New Zealand as demand for outsourced IT support and cybersecurity keeps rising.

By Mark Tarre • 4 min read • Last month
Tanium named ISG leader in digital employee experience
Digital Transformation

Tanium named ISG leader in digital employee experience

Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.

By Sean Mitchell • 4 min read • Last month
TeamViewer adds Microsoft AI video boost to Assist AR
Unified Communications

TeamViewer adds Microsoft AI video boost to Assist AR

Remote technicians in patchy network areas should see clearer feeds as Microsoft's video sharpening tool cuts downtime and site visits.

By Mark Tarre • 3 min read • Last month
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last month
GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms
Digital Transformation

GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms

IT support teams will get faster troubleshooting as GoTo embeds agentic AI, live device data and tighter Nexthink links into LogMeIn products.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

IT support stories

Netgear launches Align platform for AV integrators
Network Infrastructure

Netgear launches Align platform for AV integrators

The controller gives AV integrators remote access and bundled timing tools, reducing hardware sprawl as customers demand ongoing support.

By Sofiah Nichole Salivio • 4 min read • Last month
Landmark Technologies names Adrian Kelly as Sales Director
Digital Transformation

Landmark Technologies names Adrian Kelly as Sales Director

The Dublin-based provider is sharpening its commercial push as it targets demand for cybersecurity and AI services in a crowded market.

By Sofiah Nichole Salivio • 4 min read • Last month
Canon Canada adds ESET cybersecurity to managed IT
Malware

Canon Canada adds ESET cybersecurity to managed IT

Canadian businesses gain a single supplier for IT and endpoint security as Canon broadens its managed services with ESET products.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Utilize expands SonicWall security deal for 14,000 users
Digital Transformation

Utilize expands SonicWall security deal for 14,000 users

More than 14,000 users will gain wider managed protection as the UK services provider centralises oversight of over 1,200 firewalls.

By Mark Tarre • 3 min read • Last month
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last month
Kainos wins GBP £150 million Defra digital contract
DevOps

Kainos wins GBP £150 million Defra digital contract

The four-year deal should help Defra replace legacy systems and speed up digital services across environmental regulation and biosecurity.

By Mark Tarre • 3 min read • Last month
Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • Last month
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Thu, 28th May 2026