IT service management Stories - Page 3 - SecurityBrief Australia

Global Stories

IT service management (ITSM) stories

Kyndryl launches AI Digital Twin for the workplace

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

By Catherine Knowles • 3 min read • Last month

Digital Transformation

ServiceNow makes AI standard across entire platform

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

KPMG says executives see managed services as key to AI

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

By Shannon Williams • 4 min read • Last month

Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

By Sean Mitchell • 4 min read • Last month

DevOps

NeuBird AI launches ops agent, raises USD $19.3 million

NeuBird AI expands beyond incident response with a production ops agent and Falcon engine as it secures USD $19.3 million in new funding.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

N-able adds Zensec & Atomatik to alliance programme

N-able widens Technology Alliance Program with Zensec and Atomatik, adding incident response services and workflow automation for managed service providers.

By Sean Mitchell • 3 min read • Last month

Digital Transformation

Freshworks boosts Freshservice with live asset mapping

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

By Sean Mitchell • 4 min read • Last month

Data Protection

Kyndryl launches agentic AI service management toolkit

Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

TeamViewer tops one million AI remote support sessions

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Liquibase launches database governance tools for enterprise

Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026

Customer Relationship Management

JFrog & iZeno expand AI security tools in Southeast Asia

JFrog teams up with iZeno to bring software supply chain and AI governance tools to Southeast Asian enterprises amid rising compliance demands.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Data Protection

Vorlon launches tools for AI agent security response

Vorlon unveils AI Agent Flight Recorder and Action Centre to help security teams trace activity across SaaS apps and coordinate responses.

By Catherine Knowles • 5 min read • Thu, 26th Mar 2026

Network Infrastructure

Zoho opens Parramatta office amid strong ANZ growth

Zoho opens a Parramatta office as ANZ customer numbers jump 30%, partners 44% and staff 42%, bolstering Sydney's western tech hub.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Stories from Other Regions

IT service management (ITSM) stories

Digital Transformation

ServiceNow study flags empathy gap in customer service

ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

Pia joins Pax8 Marketplace, giving MSPs direct access to AI-led help desk automation aimed at cutting repetitive service desk work and easing margin pressure.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026