Incident management Stories - Page 2

Australian Stories

Incident management stories

Aged care providers urged to boost feedback loops

Providers face new obligations under 2025 reforms, with prompt feedback handling now central to safer, consumer-centred aged care.

By Christine Davis Specialist Consultant and Bart Thomas Principal – Automation • 4 min read • Last month

EduTech

Australia launches cyber battle to tackle skills shortage

More than 300 students will get free training and mentoring as a national contest tries to fill Australia’s cyber skills gap.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Incident management stories

Smart Cities

Irish visit spotlights Transit9 rollout at Canberra Metro

Irish-backed software is now helping Canberra’s light rail operator streamline permits and contractor management as safety tools are added.

By Mark Tarre • 3 min read • Last month

Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month

Security Information and Event Management

Companies spread AI across multiple models amid failures

Production AI is straining as 5% of model requests fail and almost 60% of those errors stem from capacity limits.

By Catherine Knowles • 4 min read • Last month

Data Analytics

Blackline Safety fire & hazmat customer base grows 42%

Demand for connected safety gear is rising as Blackline expands its fire and hazmat customer base to more than 500 departments.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Data Protection

BlackBerry survey flags secure messaging gaps in government

Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.

By Jake MacAndrew • 3 min read • Last month

DevOps

AI code still needs production debugging, report finds

Almost half of AI-written fixes still need manual debugging in live systems, with developers spending about two days a week on troubleshooting.

By Catherine Knowles • 4 min read • Last month

DevOps

AI code needs production debugging, Lightrun report finds

Engineering teams are still losing two working days a week to debugging, as lack of production visibility leaves AI fixes hard to trust.

By Shannon Williams • 4 min read • Last month

Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month

DevOps

Neara adopts ClickHouse ClickStack for observability

It should help Neara's engineers resolve incidents more than 50% faster as the utility software company handles seven terabytes of data a month.

By Mark Tarre • 4 min read • Last month

DevOps

NeuBird AI launches ops agent, raises USD $19.3 million

Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

NeuBird AI study finds gap on incident management AI

Alert fatigue is helping trigger costly outages, even as executives overstate AI use in incident management, a NeuBird study says.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Incident management stories

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month

Virtualisation

Modulus Labs cuts incident response time by 40% with Datadog

Payment failures now surface in seconds for Modulus Labs after it unified monitoring and security, cutting resolution time by more than 40 per cent.

By Mark Tarre • 3 min read • Last month

Data Protection

UK data privacy complaints rise in finance & health

Complaints over data handling are mounting across UK finance and health, with the ICO seeing the sharpest rise in retail and manufacturing too.

By Catherine Knowles • 3 min read • Last month

EduTech

Carbery CogniMed, Love Better win UCC IGNITE awards

The showcase highlighted early-stage ventures tackling clinical delays, relationship support and school safety as finalists pitched to investors and local firms.

By Joseph Gabriel Lagonsin • 4 min read • Last month