SecurityBrief Australia - Technology news for CISOs & cybersecurity decision-makers
Australia

Customer Journey Stories - Page 10

Australian Stories

Customer Journey stories

BizCover launches business insurance quotes inside ChatGPT
Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026
Australians split shopping across retailers to chase value
Customer Experience

Australians split shopping across retailers to chase value

Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026

Global Stories

Customer Journey stories

AI expert reveals the 'New Currency' in AI discovery for eCommerce brands
Digital Transformation

AI expert reveals the 'New Currency' in AI discovery for eCommerce brands

Mid-sized Shopify brands can now beat bigger rivals in AI shopping results if their product data is clearer, not louder.

By Sangeeta Mudnal • 4 min read • Tue, 7th Apr 2026
Paysecure and Yaspa partner to link open banking platforms
Data Analytics

Paysecure and Yaspa partner to link open banking platforms

Merchants will gain a single connection to open banking payments and fraud checks as the two fintechs combine routing data and bank identity tools.

By Shannon Williams • 3 min read • Fri, 3rd Apr 2026
AI can inspire travel, but it still can't book it. That's about to change
Digital Transformation

AI can inspire travel, but it still can't book it. That's about to change

Younger travellers are already using AI for planning, but direct bookings still depend on live inventory and real-time data.

By Mike Putman • 11 min read • Thu, 2nd Apr 2026
Personetics & Atomic partner on in-app deposit switching
Data Analytics

Personetics & Atomic partner on in-app deposit switching

Banks will be able to prompt customers to switch salary payments and bills inside their apps, aiming to boost deposit growth and track uptake.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Login problems drive consumers away from digital services
Data Protection

Login problems drive consumers away from digital services

Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Cover Genius names chief revenue officer & marketing head
Unified Communications

Cover Genius names chief revenue officer & marketing head

The appointments are designed to bolster Cover Genius as it expands embedded protection across international markets and more digital platforms.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
APAC cybercrime rises 12% as synthetic fraud surges
Gaming

APAC cybercrime rises 12% as synthetic fraud surges

Synthetic identity fraud is emerging as the fastest-growing threat, with more than one in 10 cases now involving false identities.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer Journey stories

ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Luxury eCommerce growth slows as AI reshapes shopping
Customer Experience

Luxury eCommerce growth slows as AI reshapes shopping

Luxury brands are losing pricing control online as AI shopping tools push shoppers towards cheaper offers and marketplace channels.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 1st Apr 2026
IDnow & Trustfull partner on continuous fraud checks
Gaming

IDnow & Trustfull partner on continuous fraud checks

Businesses face gaps in static KYC checks as the tie-up adds real-time behavioural and device signals to spot fraud after onboarding.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
Kingfisher signs Google Cloud deal for AI shopping
Digital Transformation

Kingfisher signs Google Cloud deal for AI shopping

Kingfisher strikes multi-year Google Cloud deal to power AI-driven, conversational shopping across B&Q, Castorama and Brico Dépôt sites.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026