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Customer Journey Stories - Page 11

Australian Stories

Customer Journey stories

ChatGPT's Checkout retreat: An opportunity for Aussie retailers?
Customer Experience

ChatGPT's Checkout retreat: An opportunity for Aussie retailers?

OpenAI's Instant Checkout retreat puts retailer sites back in focus, opening a data-led discovery window for fast-moving Australian brands.

By Kate Massey • 5 min read • Thu, 19th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026

Global Stories

Customer Journey stories

EZZ joins JD Health to grow China supplement sales
Customer Experience

EZZ joins JD Health to grow China supplement sales

EZZ partners with JD Health to boost China supplement sales, tapping JD.com's vast digital healthcare platform for broader consumer reach.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
AI aids product discovery, but shoppers shun checkout
Data Protection

AI aids product discovery, but shoppers shun checkout

AI is reshaping how shoppers discover products online, but Criteo data shows few trust it to handle checkout or share sensitive details.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026
OXIL urges safeguarding framework to curb online scams
Customer Experience

OXIL urges safeguarding framework to curb online scams

OXIL unveils a safeguarding-based blueprint to fight online scams, shifting responsibility from individuals to coordinated organisational action.

By Catherine Knowles • 5 min read • Thu, 19th Mar 2026
Brickflow, Loans Warehouse complete GBP £4.5m bridging
Fintech

Brickflow, Loans Warehouse complete GBP £4.5m bridging

Brickflow powers 20 specialist bridging deals for Loans Warehouse, delivering total lending above GBP £4.5m amid rising short-term finance demand.

By Karen Joy Bacudo • 3 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
SeenThis & Vudoo team up to power shoppable video ads
Customer Experience

SeenThis & Vudoo team up to power shoppable video ads

SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Pacvue adds Reddit Ads to unify retail media planning
Customer Experience

Pacvue adds Reddit Ads to unify retail media planning

Pacvue to plug Reddit Ads into its commerce system, uniting community insights with retail media planning in one performance workflow.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Why brand visibility is the most critical metric in today's AI-driven world
Customer Relationship Management

Why brand visibility is the most critical metric in today's AI-driven world

As AI transforms search, traditional marketing metrics lose clout, making always-on brand visibility the new make-or-break advantage.

By Gemma Manning • 7 min read • Wed, 18th Mar 2026

Stories from Other Regions

Customer Journey stories

iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
ADI urges forecourts to boost sales with digital signs
Digital Signage

ADI urges forecourts to boost sales with digital signs

ADI is urging UK forecourts to switch to digital signage, claiming screens can boost footfall, upsell higher-margin goods and transform sites.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026
Ecommpay shortlisted for three Retail Systems Awards
Fintech

Ecommpay shortlisted for three Retail Systems Awards

Ecommpay has been shortlisted in three Retail Systems Awards, spotlighting its payments innovation and in-house fraud prevention tools.

By Sofiah Nichole Salivio • 3 min read • Fri, 20th Mar 2026
Austin Telco taps Alkami's MANTL to speed account opening
Digital Transformation

Austin Telco taps Alkami's MANTL to speed account opening

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Slow retail websites risk billions in lost UK sales
Digital Transformation

Slow retail websites risk billions in lost UK sales

Sluggish UK retail websites are prompting shoppers to abandon baskets, risking an estimated GBP £38 billion in lost eCommerce sales this year.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026