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How to use smarter data to reach tomorrow's consumer
Organisations that understand how and why to use the data at their disposal will have a massive competitive advantage.
Five ways robotic process automation is improving the public sector – FTS Data & AI
The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.
Vodafone pumps $10m into dedicated customer service team
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
WISE Employment deploys Nintex to bolster employee experience
"We wanted to move with the times and have an online system to effectively and efficiently manage our processes across our distributed - and often remote - workforce."
Qualtrics aims to take 'guesswork' out of customer preferences
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
Interview: Oracle SVP’s insights on Jetstar’s digital transformation
Techday spoke to Oracle SVP Shashi Seth about how the low-cost carrier is changing the way it engages with prospective and current customers.
Adobe welcomes NZ country manager to its team
Adobe is welcoming Colin Rebairo as its New Zealand country manager, following continued momentum in the local market.
AI projects set to double, with CX the key driver behind growth
“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."
Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
Stratacache opens a new Singapore warehouse and logistics centre
Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.
InVision appoints first APAC MD following rapid regional growth
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
How robotics can improve customer experience
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
Novum Networks sets out to transform customer experience in Australia
“Customer experience is a key differentiator for brands all over the world and solutions that unlock this are in high demand."
How EdgeVerve aims to redefine the contact centre experience
According to CCW Digital research, only 18% of customers are 'very satisfied' with their typical customer service experiences.
T2 chooses Triquestra as strategic software partner
The tea retailer plans to modernise its retail operations with Infinity unified commerce platform, with the aim of giving customers improved experiences and continuing to expand globally.
A/NZ consumers expect a stellar customer experience, Adobe finds
Personalised and seamless experiences are the magic words for businesses that want to keep their customers happy – and if automation is done right, most consumers will embrace it too.
Research: e-retailers failing to deliver on promises
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
Trust and personalisation key to winning customer experience
“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Kiwi software company aims to improve global customer experience
Plexure has developed an intelligent technology platform that powers mobile marketing.
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Adobe & Software AG transform customer experience management
Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.