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Spark selects new platform for workers
Spark NZ has changed the way their employees work by selecting a new customer experience company.
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”
Video: 10 Minute IT Jams - Who is ActiveCampaign?
In this interview, Techday speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
ActiveCampaign adds CX integrations for Facebook, Microsoft, Twilio, and Zendesk
The new integrations are designed to assist organisations with customer data syncing and strategic decision-making.
Adobe appoints Bank of Queensland chairman to International Advisory Board
The International Advisory Board will help customers to navigate disruption and set digital transformation strategies for success in customer experience.
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Organisations investing in IoT, AI to enhance CX following COVID-19
Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted.
AU Govt has 1.7 billion reasons to refine digital experiences – Adobe report
A study from Adobe & Deloitte finds that governments need to do better at providing digital experiences.
Verizon adds Genesys Cloud to CX and contact centre portfolio
As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.
Customer data generation spikes during 2020 - Twilio report
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Architecting a robust customer identity and access management solution
The customer experience can make or break any organisation -
Why tech complexity is a customer experience issue
The digital customer experience is everything that customers experience via software. It’s the entire virtual storefront: the ‘face’ of your business. And who’s developing these business-critical experiences? Software developers.
Kiwibank appoints two new GMs to its tech department
“Our digital and technology team are working more closely than ever with teams from around the bank, so that we can better understand the needs, challenges, and opportunities of both our customers and teams.”
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
Big Data Exchange launches new workspace initiative across data centers
Big Data Exchange (BDx) is set to launch shared Business Continuity Plan (BCP) Workspaces across its data centers.
Optus partners with Google Cloud to improve customer support capabilities
The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
Z Energy chooses TNS to upgrade retail customer experience
Z Energy has partnered with Transaction Network Services (TNS) to upgrade its customer experience with improved payments security and new digital offerings.
Informatica launches 'world first' customer experience SaaS solution
Informatica has released a Customer 360 SaaS solution, designed to help enterprises rethink and reimagine how they deliver Customer Experience (CX) in a post-pandemic, digital-first, cloud world.
Gartner highlights six ways to improve customer experience with VoC solutions
Using a VoC strategy focused on CX will enable service organisations to gain insights into customer motivations, impressions and experiences, leading to an improved bottom line, Gartner states.
Journey Digital's CX expertise recognised in Best Design Awards
The Awards recognise excellence in digital, graphic, motion, product, and spatial design - and it’s Journey’s second year of winnings for the company.
Agile and innovative teams are key to outstanding customer experiences
To ensure happier customers, fewer bugs and faster page loads are needed. Here are three ways that teams can enable greater customer experiences for their businesses — and it all starts with the dev team.
Managing quality with a work-from-anywhere workforce
When agents transitioned to work-from-anywhere, the traditional approaches to quality management were no longer viable, writes NICE president for APAC Darren Rushworth.
Connecting employee and customer experience a clear path to omnichannel personalisation
Companies that provide connected experiences report dramatic benefits around revenue growth, innovation, cost reduction, customer experience and digital transformation.
Dynatrace & SAP expand digital experience monitoring capabilities
Dynatrace now provides monitoring capabilities such as user monitoring and synthetic monitoring, as well as insights from its AI engine called Davis.