Salesforce stories
Twilio launches embeddable Flex contact centre for apps
Yesterday
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uc
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data analytics
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digital transformation
Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.
Leapwork launches AI-driven continuous validation platform
3 days ago
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virtualisation
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devops
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hybrid cloud
Leapwork unveils enterprise validation suite with new performance and AI testing tools as firms race to manage faster software releases.
iManage appoints Ryan Begin & David Zember to partner roles
3 days ago
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document management
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data analytics
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ecm
iManage strengthens its global partner push with two senior hires as the software group looks to widen ecosystem links and sharpen channel execution.
Minor Hotels unveils global AI platform with Google
Last week
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Whatfix study warns AI adoption gap costs mid-sized firms
This month
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saas
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digital transformation
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martech
Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.
David Hyman launches monō ai to scale enterprise AI
This month
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digital transformation
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fintech
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martech
David Hyman's monō ai opens for enterprise clients as it targets the gap between AI pilots and full-scale deployment across established businesses.
Salesforce adds Slackbot features to boost CRM work
This month
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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.
Zapier & Rillet launch finance workflow integration
Last month
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crm
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devops
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digital transformation
Zapier and Rillet join forces to link ERP and 8,000 apps, aiming to cut finance teams' manual work in closes, approvals and reconciliations.
CrowdStrike launches Charlotte AI AgentWorks ecosystem
Last month
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hyperscale
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cloud security
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martech
CrowdStrike unveils Charlotte AI AgentWorks ecosystem with Accenture, AWS and OpenAI to let security teams build custom agents without code.
Nudge Security adds AI agent discovery for workplace risk
Last month
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data protection
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digital transformation
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cloud security
Nudge Security has launched AI agent discovery to help firms spot risky employee-built agents, tighten access and curb shadow AI sprawl.
Anaplan launches AI planning tools & apps for business
Last month
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uc
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data analytics
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digital transformation
Anaplan unveils AI-driven planning tools and 12 apps to speed scenario modelling and embed governed automation across core business functions.
BeyondTrust warns of 467% rise in enterprise AI agents
Last month
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crm
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hyperscale
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pam
BeyondTrust warns a surge of unsupervised AI agents is creating a hidden “shadow workforce” with admin-level access inside enterprises.
Salesforce adds AI agents to small business suites
Last month
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crm
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digital transformation
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cx
Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.
P&N Group unifies bank service with Genesys, Salesforce
Last month
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crm
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uc
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digital transformation
Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.
CrowdStrike adds AI security tools & Microsoft SIEM link
Last month
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data protection
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endpoint protection
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siem
CrowdStrike beefs up Falcon with new AI security controls and links its Next-Gen SIEM to Microsoft Defender to tame sprawling AI estates.
Entro launches AI agent governance tool for enterprises
Last month
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data protection
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digital transformation
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cloud security
Entro launches AGA to map, monitor and control AI agents in enterprises, tackling shadow AI and non-human identity risks at scale.
Bonfy unveils ACS 2.0 to secure data for AI agents
Last month
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data protection
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siem
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encryption
Bonfy launches ACS 2.0, a cross-channel data security platform to monitor and control how AI agents access, process and share content.
ThoughtSpot unveils Spotter AI agents tailored by sector
Last month
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saas
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data analytics
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digital transformation
ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.