8x8 Stories - Page 6

Australian Stories

8x8 stories

8x8's new channel partnership aims to move comms to the cloud

Communications solution provider 8x8 has appointed technology distributor Tradewinds Brokerage as its new master agent for Australia.

By Sara Barker • 2 min read • Mon, 10th Sep 2018

Unified Communications

5 IT vendors weigh in on budget announcement

Leaders from Ricoh Australia, WatchGuard Technologies, 8x8, LogRhythm, and Snowflake Computing give us their view on the recent budget.

By Ben Moore • 5 min read • Wed, 9th May 2018

Global Stories

8x8 stories

Unified Communications

8x8 opens ANZ support centre, expands through acquisition

8x8 has APAC in its sights as it opens a Sydney support centre for ANZ and acquires a Singaporean Comms-Platform-aaS provider.

By Ben Moore • 2 min read • Mon, 22nd Jul 2019

Customer Relationship Management

Contact centre market to see 14.6% CAGR over next five years

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

By Ben Moore • 3 min read • Fri, 12th Jul 2019

Unified Communications

Exclusive: How the channel can take advantage of cloud communications

Ingram Micro NZ, 8x8 and Tradewinds discuss the state of cloud communications in ANZ and the channel opportunity it presents.

By Jacques-Pierre (JP) Dumas • 6 min read • Mon, 1st Apr 2019

Customer Relationship Management

8x8 launches X series contact centre cloud solution in ANZ

8x8 launches cloud-based communications platform, X Series, in Australia and New Zealand to transform customer and employee experiences.

By Staff Writer • 2 min read • Tue, 26th Mar 2019

Customer Relationship Management

8x8 announces Google Cloud contact centre AI integration

8x8 integrates its contact centre with Google Cloud's contact centre AI to improve customer service and productivity.

By Staff Writer • 2 min read • Wed, 13th Mar 2019

Unified Communications

8x8 bolsters ANZ channel momentum with four new hires

8x8 strengthens its cloud communications presence in Australia and New Zealand with four new hires to boost support for resellers and channel partners.

By Staff Writer • 3 min read • Wed, 6th Mar 2019

Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019

Unified Communications

8x8 appoints ANZ channel senior manager

8x8 has appointed Steve Shaw as senior channel manager for ANZ, aiming to enhance regional partner collaborations and bolster cloud communications growth.

By Ben Moore • 2 min read • Wed, 23rd Jan 2019

Customer Relationship Management

8x8 accelerates APAC expansion, appointing first ever NZ Regional Manager

8x8 accelerates its APAC expansion by appointing Deane Jessep as New Zealand Regional Manager, aiming to boost sales and channel partnerships.

By Jacques-Pierre (JP) Dumas • 3 min read • Thu, 6th Sep 2018

Customer Relationship Management

8x8 selects Confirmit to deliver deeper customer insights

Confirmit Horizons platform to power customer voice programme for leading cloud communications solutions provider 8x8.

By Ben Moore • 2 min read • Wed, 25th Jul 2018

Virtualisation

Exclusive Interview: 8x8 - more than just UC

8x8 shows no sign of slowing with its cloud-based communications platform. Brendan Maree explains how it got to where it is today.

By Ben Moore • 3 min read • Thu, 12th Jul 2018

Customer Relationship Management

EXCLUSIVE: Ingram NZ adds disruptive 8x8 solutions

Ingram NZ teams up with 8x8 to bring cutting-edge cloud-based unified communications, collaboration, and contact centre solutions to the NZ market.

By Ben Moore • 2 min read • Mon, 18th Jun 2018

Customer Relationship Management

Tearing down international borders with cloud-based communication

Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.

By Brendan Maree • 4 min read • Fri, 9th Feb 2018

Unified Communications

8x8 looking for new partners in ANZ due to product demand

8x8 are promoting their partnership programme in a bid to expand their channel partner ecosystem across Australia and New Zealand.

By Ben Moore • 2 min read • Thu, 1st Feb 2018

Unified Communications

Brendan Maree takes on 8x8 vice president role

Former Interactive Intelligence executive Brendan Maree has taken on the role of Asia Pacific vice president for unified communications provider 8x8.

By Heather Wright • 2 min read • Mon, 13th Nov 2017

Customer Relationship Management

8x8 introduces its premium feature rich CCaaS product to AU and NZ

8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.

By Sam Worthington • 3 min read • Mon, 21st Nov 2016