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8x8 Stories - Page 2

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8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Moltbook's AI agents spark growing security & brand fears
Software-as-a-Service

Moltbook's AI agents spark growing security & brand fears

Moltbook's boom in user-built AI agents is fuelling mounting warnings over cyber threats and brand damage as governance lags adoption.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
8x8 & ULAP partner to boost global CX compliance & reach
Unified Communications

8x8 & ULAP partner to boost global CX compliance & reach

8x8 partners with ULAP Networks to tackle global CX compliance and connectivity challenges, expanding enterprise reach into 113 countries with reliable communication solutions.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025
8x8 launches The Power of You campaign to spotlight customers
Unified Communications

8x8 launches The Power of You campaign to spotlight customers

8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.

By Catherine Knowles • 3 min read • Fri, 8th Aug 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025

Stories from Other Regions

8x8 stories

8x8 & KCOM partner on UK public sector CX platform
Unified Communications

8x8 & KCOM partner on UK public sector CX platform

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
Wavenet & 8x8 join forces to enhance enterprise communications
Unified Communications

Wavenet & 8x8 join forces to enhance enterprise communications

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
8x8 Fast Pay launches to ease tenant rent & council workloads
Unified Communications

8x8 Fast Pay launches to ease tenant rent & council workloads

8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025
8x8 launches French data centre to boost secure CX services
Unified Communications

8x8 launches French data centre to boost secure CX services

8x8 has opened a data centre in France to offer secure, GDPR-compliant AI-powered customer experience services for local businesses and public sector.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025
8x8 extends Southampton FC partnership to boost fan engagement
Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
8x8 & MNET partner to enhance secure banking customer service
Unified Communications

8x8 & MNET partner to enhance secure banking customer service

8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025