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8x8 brings receptionist role into the future with latest offering
Unified Communications

8x8 brings receptionist role into the future with latest offering

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

By Catherine Knowles • 3 min read • Wed, 29th Sep 2021
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Unified Communications

Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

By Shannon Williams • 4 min read • Tue, 28th Sep 2021
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Customer Relationship Management

8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service

8x8 CEO Dave Sipes says the recognition validates the company's commitment to the four pillars of great customer service.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Unified Communications

8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA

8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.

By Staff Writer • 2 min read • Mon, 16th Aug 2021
8x8 rolls out enhancements to XCaaS offering
Unified Communications

8x8 rolls out enhancements to XCaaS offering

8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.

By Catherine Knowles • 3 min read • Thu, 29th Jul 2021
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Unified Communications

8x8 unveils Experience Communications as a Service to help organisations meet new work requirements

8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.

By Shannon Williams • 3 min read • Fri, 28th May 2021
8x8 adds new business messaging features to Microsoft Teams
Unified Communications

8x8 adds new business messaging features to Microsoft Teams

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

By Ryan Morris-Reade • 3 min read • Tue, 11th May 2021
8x8 announces updates to its cloud communications platform
Unified Communications

8x8 announces updates to its cloud communications platform

Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.

By Ryan Morris-Reade • 2 min read • Fri, 7th May 2021
8x8 launches Microsoft Teams contact centre solution
Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021
8x8 experiences significant growth driven by channel-first strategy
Unified Communications

8x8 experiences significant growth driven by channel-first strategy

8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.

By Catherine Knowles • 2 min read • Fri, 12th Feb 2021
8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
8x8 & Verint combine contact centre & workforce management offerings
Customer Relationship Management

8x8 & Verint combine contact centre & workforce management offerings

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.

By Staff Writer • 3 min read • Thu, 28th Jan 2021
8x8 announces change of CEO
Unified Communications

8x8 announces change of CEO

Dave Sipes appointed CEO of 8x8; company reaffirms Q3 and full-year fiscal 2021 guidance. Sipes was formerly COO of RingCentral.

By Staff Writer • 3 min read • Tue, 15th Dec 2020
8x8 makes raft of updates to platform
Unified Communications

8x8 makes raft of updates to platform

8x8 is enhancing its communications platform with new cloud features, including improved security, collaboration, and user interface updates.

By Staff Writer • 3 min read • Wed, 9th Dec 2020
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
Customer Relationship Management

8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service

According to 8x8 chief executive officer Vik Verma, the recognition also validates the company's single-platform approach to contact centre innovation.

By Staff Writer • 2 min read • Fri, 20th Nov 2020
The limitations of Microsoft Teams telephony - and the solution
Customer Relationship Management

The limitations of Microsoft Teams telephony - and the solution

8x8's Voice for Microsoft Teams fills gaps in the remote collaboration tool, offering expanded international calling plans, CRM integration, and more.

By Nick Forrester • 4 min read • Mon, 24th Aug 2020
Video: 10 Minute IT Jams - Who is 8x8?
Unified Communications

Video: 10 Minute IT Jams - Who is 8x8?

TechDay launches 10 Minute IT Jams series, providing insights into technology companies in the Asia-Pacific region. 8x8 discussed in latest video.

By Nick Forrester • 1 min read • Tue, 11th Aug 2020

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