Zendesk stories
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
2 days ago
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crm
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uc
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data analytics
Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
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saas
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digital transformation
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it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
ThoughtSpot unveils Spotter AI agents tailored by sector
Last month
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saas
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data analytics
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digital transformation
ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Zendesk to buy Forethought in agentic AI expansion drive
Last month
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
Why closing the gender gap in entrepreneurship is key to unlocking growth
Last month
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zendesk
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ict sector
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iwd
With women-led start-ups securing just 2.3% of 2024 VC funds, Cristina Fonseca says closing tech's gender gap is vital for growth.
UpGuard unveils Risk Automations to speed cyber fixes
Last month
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
AI-powered contextual service now critical in Australia
Thu, 26th Feb 2026
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uc
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data analytics
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digital transformation
AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.
Zendesk names Craig Flower COO to drive AI first shift
Wed, 4th Feb 2026
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saas
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uc
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digital transformation
Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.
Zendesk flags APAC demand for transparent, smarter AI CX
Tue, 13th Jan 2026
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data analytics
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digital transformation
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cx
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
Zendesk integrates AI-powered tools into Microsoft 365
Fri, 21st Nov 2025
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hcm
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rpa
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microsoft
Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.
Zendesk named leader for AI-first customer service by Gartner
Thu, 30th Oct 2025
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crm
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devops
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digital transformation
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
Datadog launches Updog.ai for real-time SaaS & AWS status monitoring
Thu, 23rd Oct 2025
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siem
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hyperscale
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apm
Datadog has launched Updog.ai, a free AI-driven platform offering near real-time status monitoring of major AWS and SaaS services for enhanced reliability insights.
SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer
Thu, 9th Oct 2025
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crm
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digital transformation
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martech
SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.
Zendesk launches AI-powered voice agents & analytics upgrades
Thu, 9th Oct 2025
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uc
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data analytics
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cx
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
Smart Communications acquires Pendula to boost AI in customer chat
Tue, 12th Aug 2025
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data analytics
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cx
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martech
Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.
Zoom AI Companion expands integrations & features for productivity
Thu, 10th Jul 2025
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crm
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uc
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document management
Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.
Zoom debuts AI features for business workflows across apps
Thu, 10th Jul 2025
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crm
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uc
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document management
Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Thu, 26th Jun 2025
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
Snowflake launches Openflow to speed AI data integration
Wed, 4th Jun 2025
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data analytics
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digital transformation
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hyperscale
Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.