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Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Sat, 4th Apr 2026
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
ThoughtSpot unveils Spotter AI agents tailored by sector
Software-as-a-Service

ThoughtSpot unveils Spotter AI agents tailored by sector

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Zendesk to buy Forethought in agentic AI expansion drive
Unified Communications

Zendesk to buy Forethought in agentic AI expansion drive

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
DevRev expands Computer AI agent platform in India
Customer Relationship Management

DevRev expands Computer AI agent platform in India

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Why closing the gender gap in entrepreneurship is key to unlocking growth
Zendesk

Why closing the gender gap in entrepreneurship is key to unlocking growth

With women-led start-ups securing just 2.3% of 2024 VC funds, Cristina Fonseca says closing tech's gender gap is vital for growth.

By Cristina Fonseca • 3 min read • Thu, 5th Mar 2026
UpGuard unveils Risk Automations to speed cyber fixes
Unified Communications

UpGuard unveils Risk Automations to speed cyber fixes

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Zendesk integrates AI-powered tools into Microsoft 365
Data governance

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Datadog launches Updog.ai for real-time SaaS & AWS status monitoring
Security Information and Event Management

Datadog launches Updog.ai for real-time SaaS & AWS status monitoring

Datadog has launched Updog.ai, a free AI-driven platform offering near real-time status monitoring of major AWS and SaaS services for enhanced reliability insights.

By Melania Watson • 4 min read • Thu, 23rd Oct 2025
SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer
Customer Relationship Management

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.

By Melvin Hipolito • 3 min read • Thu, 9th Oct 2025

Stories from Other Regions

Zendesk stories

AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025