Salesforce stories
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.
ERM acquires Australian tech specialists The Big Middle and The Big Zero, bolstering its sustainable environmental strategy offerings with enhanced enterprise system expertise.
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.
Hyland, global content solutions leader, introduces Hyland Experience Automate (Hx Automate), a pioneering service from its next-gen Hyland Experience (Hx) platform, aiming to revolutionise AI application in business management.
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
Data protection firm Keepit forms strategic alliance with global IT distributor Ingram Micro, intending to fortify Keepit's US market presence via Ingram Micro's Xvantage digital platform.
Raphael Bres is set to harness AI to revolutionise Tradeshift's finance function after he rejoins the B2B eCommerce, fintech platform, amid company restructuring and growth.
Salesforce introduces Pro Suite, an AI-integrated CRM application, aimed at aiding SMEs generate leads and solidify customer relationships.
Salesforce debuts Einstein 1 Studio, a suite of low-code tools enabling the integration of generative AI into CRM applications, responding to a rising demand and IT teams' struggle with AI implementation.
Finastra appoints Mike Stawchansky, an expert with over 25 years in the tech sector, as Senior VP and Chief Technology Innovation Officer to boost customer technology and Gen AI innovation.
Rimini Street strives for innovation and efficiency in CRM, with the company's Principal Product Manager revealing global expansion plans and AI-enhanced capabilities.
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
Semperis researchers have identified a potential new threat called Silver SAML that exploits SAML to attack from cloud identity providers such as Entra ID, potentially endangering applications like Salesforce or ServiceNow.
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
Rimini Street unveils Rimini Custom, a client-driven service aiming to extend the lifespan and increase the value of existing software, while simplifying the integration of new applications.
Data and AI firm Databricks experiences a 70% YoY increase in its EMEA operations, driven by surging demand for data and AI capabilities.
Rimini Street, global software support provider, names Martyn Hoogakker as the new Vice President and General Manager for EMEA, leveraging his SaaS expertise to accelerate regional growth.
One New Zealand partners with Salesforce to streamline and boost customer marketing, consolidating its four platforms into one.