NICE stories
NICE named leader in IDC MarketScape for CXone Mpower launch
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NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
NICE's 2024 happiness index links AI to customer satisfaction
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NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
NICE recognised as top employer by Great Place To Work
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NICE has been certified by Great Place To Work for 2024, with 84% of employees praising it as a great place to work, far surpassing Australia's 56% average.
NICE secures largest ever CXone deal in the APAC region
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NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Thu, 28th Mar 2024
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
NICE unveils Enlighten XM for hyper-personalised customer experiences
Tue, 26th Mar 2024
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NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.
DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Wed, 28th Feb 2024
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DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Wed, 1st Nov 2023
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NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
NICE named ‘Exemplary Leader’ in contact centre suites
Thu, 12th Oct 2023
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NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.