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Microsoft 365 stories

Interactive customers win, as AI expands into service operations
Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Last month
Central Coast Council adopts Adobe tools in digital overhaul
Software-as-a-Service

Central Coast Council adopts Adobe tools in digital overhaul

Paper-heavy approvals and resident services should speed up as the council phases in Adobe software to cut delays, errors and privacy risk.

By Sean Mitchell • 4 min read • Last month

Global Stories

Microsoft 365 stories

Proofpoint expands AI investigations into Microsoft 365
Data Protection

Proofpoint expands AI investigations into Microsoft 365

Investigators could gain a fuller view of insider risk as Proofpoint links Microsoft 365 messages and files with AI interactions.

By Sean Mitchell • 3 min read • Yesterday
Barracuda spots blob URL phishing in Microsoft browser
Multi-factor authentication

Barracuda spots blob URL phishing in Microsoft browser

Security teams may miss the attack because it leaves no persistent phishing site, instead building fake Microsoft login pages inside the browser.

By Sean Mitchell • 4 min read • 2 days ago
The AI honeymoon is over. Now businesses must make it work
Digital Transformation

The AI honeymoon is over. Now businesses must make it work

Businesses are now under pressure to turn early AI enthusiasm into measurable productivity gains, with governance and workflow redesign key to success.

By Glen Maguire • 5 min read • 3 days ago
Euromonitor launches Passport agent in Microsoft 365 Copilot
Software-as-a-Service

Euromonitor launches Passport agent in Microsoft 365 Copilot

Users can now query Euromonitor's market data inside Microsoft 365 Copilot, with every answer citing sources to reduce AI errors and risk.

By Sean Mitchell • 4 min read • 4 days ago
Microsoft tightens AI governance as agentic risks rise
AI Security

Microsoft tightens AI governance as agentic risks rise

Stricter controls on agent identities and tool access aim to curb security and reliability risks as autonomous AI systems spread.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Eptura expands AI across workplace & facilities ops
Software-as-a-Service

Eptura expands AI across workplace & facilities ops

The update could help organisations cut downtime and make better use of space as Eptura ties AI to workplace, asset and real estate data.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Leo HR launches AI assistant for workplace issues
Data Protection

Leo HR launches AI assistant for workplace issues

Smaller employers may get faster guidance on grievances and performance issues, as Leo HR adds an AI assistant to its workplace software.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Microsoft revamps responsible AI rules amid agentic risks
Supply Chain

Microsoft revamps responsible AI rules amid agentic risks

Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.

By Sean Mitchell • 4 min read • Last week
Microsoft expands AI oversight in 2026 transparency report
Data governance

Microsoft expands AI oversight in 2026 transparency report

New controls and tests are being added as agentic AI systems spread, with Microsoft warning that risks now span tools, data and users.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Microsoft 365 readiness gaps worry MSPs as AI demand grows
Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • Last week
Abnormal AI adds email controls & phishing training
Data Protection

Abnormal AI adds email controls & phishing training

Businesses face broader email risk as Abnormal adds outbound data-loss controls and adaptive phishing training to its security platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Mimecast CEO: Agentic AI threat novel but not entirely new
Robotics

Mimecast CEO: Agentic AI threat novel but not entirely new

Hidden AI risks are already widespread in workplaces, with Mimecast saying users are driving shadow tools and most exposure still starts with people.

By Donovan Jackson • 5 min read • Last month
Google launches Gemini Enterprise for financial services
Data Protection

Google launches Gemini Enterprise for financial services

Banks can now use Google's new AI tools for regulated research and risk work, with audit trails and controlled data access in preview.

By Mark Tarre • 4 min read • Last month
Google Cloud unveils Gemini Enterprise for legal teams
Software-as-a-Service

Google Cloud unveils Gemini Enterprise for legal teams

Law firms and in-house legal teams gain a preview tool for contract review, research and redaction, with client data kept private.

By Mark Tarre • 4 min read • Last month
Arcitecta launches Mediaflux Connect 365 for universities
Software-as-a-Service

Arcitecta launches Mediaflux Connect 365 for universities

Higher education institutions face mounting storage bills as Microsoft 365 Education moves to pooled limits, prompting a data rethink.

By Sofiah Nichole Salivio • 4 min read • Last month

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