ITOM stories

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Entuity V23.0 debuts lightweight remote agents and streaming telemetry to extend secure monitoring across remote, distributed IT estates.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.

Dynatrace extends automation and observability tools across AWS, Azure and Google Cloud to simplify complex multi-cloud operations.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

New Relic data links use of its AI observability tools to 27% less alert noise, 25% faster fixes and up to fivefold higher deployment rates.

Dynatrace wins dual accolades as Gartner customers’ choice and ISG Leader for observability and cloud-native security in 2025 reports.

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

SIOS predicts high availability clustering will underpin secure hybrid clouds, disaster recovery and AI resilience strategies by 2026.

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

LogicMonitor taps SiS Technologies as Singapore distributor to drive uptake of its AI-first observability platform across Southeast Asia.

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

Tanium has launched Tanium Patch Management for ServiceNow IT Operations, aiming to simplify and automate the patch management lifecycle for IT teams.

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

SolarWinds strengthens APJ leadership with new Managing Director Aten Lim and Marketing Director Sara Kao to fortify market leadership in ITOM software.

Investment in IT operations management tools is climbing, with Gartner forecasting increased demand from enterprises for managed ITOM and ITOMaaS.