IT service management (ITSM) stories - Page 9
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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virtualisation
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daas
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citrix
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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opinion
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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ivanti
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automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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hybrid & remote work
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manageengine
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itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
Video: 10 Minute IT Jams - Who is LogicMonitor?
Thu, 11th Jun 2020
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saas
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hybrid cloud
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itsm
TechDay's new 10 Minute IT Jams series interviews Harry Guy about LogicMonitor, a SaaS-based infrastructure monitoring firm with its APAC hub in Sydney.
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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uc
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hybrid & remote work
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it services
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
emt Distribution adds Matrix42 to cyber security portfolio
Wed, 5th Jul 2017
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cloud services
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support
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resellers
emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
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devops
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apm
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cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
CIOs and mobility: Stop reacting, start doing
Wed, 7th Oct 2015
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mdm
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byod
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cloud services
Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.
Is SIAM the white knight for IT service management?
Fri, 11th Sep 2015
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itsm
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telsyte
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siam
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
The Global Financial Crisis was bloody good for business – Ipswitch
Tue, 5th Mar 2013
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network infrastructure
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sdn
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naas
Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.
CIO? You need to get radical, dude
Mon, 4th Feb 2013
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supply chain
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itsm
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servicenow
CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.
Unisys releases cloud-based ITSM
Tue, 3rd Jul 2012
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unisys
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itsm
Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.
Can you manage?
Thu, 1st Jul 2010
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ird
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itsm
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partners
IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.