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Infoxchange stories
Vodafone trials in-store wellbeing staff for vulnerable customers
Last month
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cx
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martech
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physical security
Vodafone is piloting in-store Customer Wellbeing Specialists in 12 Australian shops to support vulnerable customers facing complex issues.
National AI Plan welcomed for advancing digital skills inclusion
Fri, 5th Dec 2025
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uc
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digital transformation
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ai
The Australian Digital Inclusion Alliance has praised the National AI Plan for focusing on AI skills and digital literacy to reduce digital exclusion in Australia.
AI use in not-for-profits surges but digital gaps remain stark
Fri, 14th Nov 2025
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digital transformation
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ai
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cybersecurity
AI adoption in Australia's not-for-profits has doubled, but only 14% have AI policies, leaving many ill-prepared amid rising demand and digital gaps.
Australian not-for-profit sector faces tech advancement hurdles
Mon, 2nd Dec 2024
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digital transformation
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genai
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ai
Australia's Not-for-Profit sector is struggling with technology adoption, facing major challenges in digital capabilities, according to Infoxchange's latest report.
Zoho reports 18% revenue growth & expands in Australia
Wed, 13th Nov 2024
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edutech
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data privacy
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cybersecurity
Zoho reports a 19% rise in Australian customers and an 18% revenue increase, focusing on local partnerships and social responsibility initiatives.
Google.org invests major $1.5 million boost to enhance AI
Wed, 5th Jun 2024
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ai
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cybersecurity
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infoxchange
Google.org is investing another USD $1.5 million to boost AI capabilities for humanitarian and environmental nonprofits across the Asia-Pacific.
Australian NFP sector's digital capabilities & cybersecurity under threat
Mon, 13th Nov 2023
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mfa
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dlp
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breach prevention
Report reveals Australian not-for-profit sector's digital readiness and cyber-protections alarmingly insufficient.
Google.org launches AI, security and resilience initiative in APAC
Fri, 25th Aug 2023
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google
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strategy
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infoxchange
Google.org, in partnership with Infoxchange and the ADB, will provide digital resilience training to 40 NGOs in Asia and the Pacific.
Not-for-profits struggling with digital skills shortage
Fri, 1st Nov 2019
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connecting up
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techsoup new zealand
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nfp
A new report reveals that 64% of not-for-profits are dissatisfied with their tech use, citing a significant gap in digital skills and resources.