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Vodafone trials in-store wellbeing staff for vulnerable customers
Customer Experience

Vodafone trials in-store wellbeing staff for vulnerable customers

Vodafone is piloting in-store Customer Wellbeing Specialists in 12 Australian shops to support vulnerable customers facing complex issues.

By Mark Tarre • 3 min read • Thu, 26th Feb 2026
National AI Plan welcomed for advancing digital skills inclusion
Unified Communications

National AI Plan welcomed for advancing digital skills inclusion

The Australian Digital Inclusion Alliance has praised the National AI Plan for focusing on AI skills and digital literacy to reduce digital exclusion in Australia.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Australian not-for-profit sector faces tech advancement hurdles
Digital Transformation

Australian not-for-profit sector faces tech advancement hurdles

Australia's Not-for-Profit sector is struggling with technology adoption, facing major challenges in digital capabilities, according to Infoxchange's latest report.

By Catherine Knowles • 3 min read • Mon, 2nd Dec 2024
Zoho reports 18% revenue growth & expands in Australia
EduTech

Zoho reports 18% revenue growth & expands in Australia

Zoho reports a 19% rise in Australian customers and an 18% revenue increase, focusing on local partnerships and social responsibility initiatives.

By Melania Watson • 3 min read • Wed, 13th Nov 2024
Australian NFP sector's digital capabilities & cybersecurity under threat
Multi-factor authentication

Australian NFP sector's digital capabilities & cybersecurity under threat

Report reveals Australian not-for-profit sector's digital readiness and cyber-protections alarmingly insufficient.

By Sean Mitchell • 3 min read • Mon, 13th Nov 2023

Global Stories

Infoxchange stories

Google.org invests major $1.5 million boost to enhance AI
Artificial Intelligence

Google.org invests major $1.5 million boost to enhance AI

Google.org is investing another USD $1.5 million to boost AI capabilities for humanitarian and environmental nonprofits across the Asia-Pacific.

By Melania Watson • 3 min read • Wed, 5th Jun 2024
Google.org launches AI, security and resilience initiative in APAC
Google

Google.org launches AI, security and resilience initiative in APAC

Google.org, in partnership with Infoxchange and the ADB, will provide digital resilience training to 40 NGOs in Asia and the Pacific.

By Catherine Knowles • 3 min read • Fri, 25th Aug 2023
Not-for-profits struggling with digital skills shortage
Connecting Up

Not-for-profits struggling with digital skills shortage

A new report reveals that 64% of not-for-profits are dissatisfied with their tech use, citing a significant gap in digital skills and resources.

By Shannon Williams • 3 min read • Fri, 1st Nov 2019

Stories from Other Regions

Infoxchange stories