Incident management Stories

Australian Stories

Incident management stories

Parramatta uses Milestone platform to boost safety

Unified surveillance tools will help Parramatta manage public safety, traffic and access across more than 110 sites as development accelerates.

By Mark Tarre • 3 min read • 2 days ago

Virtualisation

Why Australian enterprises can no longer afford to ignore the log management problem

Log bills are rising fast as cloud-native systems swamp legacy tools and drag incident resolution, and Australian firms are paying over USD $1 million a year.

By Raymond McCullagh • 5 min read • Last week

Global Stories

Incident management stories

Digital Transformation

LogicMonitor says trust key to safe AI observability

Trust is emerging as the main hurdle as enterprises weigh AI systems that can safely act on live incidents, not just flag them.

By Mark Tarre • 4 min read • Yesterday

Data Analytics

Verdantix names viAct an innovator in workplace safety

Fragmented safety alerts are pushing industrial buyers towards integrated video analytics platforms that can feed one workflow across sites.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Digital Transformation

SAP launches Business AI Platform & Autonomous Suite

The move could speed finance closes and ERP migrations for customers as SAP ties more than 50 assistants to business data and controls.

By Sofiah Nichole Salivio • 5 min read • 3 days ago

Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • 3 days ago

DevOps

Avantra 26 adds AI root cause tool for SAP operations

Avantra 26 adds AI root cause analysis tool to speed SAP incident resolution and deepen links with Cloud ALM and BTP.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

DevOps

Dynatrace named leader in GigaOm Kubernetes report

As Kubernetes deployments spread, operators are under pressure to cut incident times and pin down faults across complex cloud estates.

By Mark Tarre • 4 min read • 4 days ago

Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Last week

DevOps

Why trust is the bottleneck for AI-driven operations

The shift to autonomous IT is stalling because teams will only let AI act when its decisions are transparent, explainable and controlled.

By Karthik SJ • 4 min read • Last week

Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Malware

Group-IB named a Leader in Gartner cyberthreat report

The ranking could boost Group-IB’s profile with security buyers as Gartner’s new category highlights tools that spot cybercrime before attacks escalate.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

Survey finds firms deploy AI agents before ready

Operational gaps are emerging as most large companies push AI agents into production before staff believe they are ready.

By Catherine Knowles • 4 min read • This month

Hybrid Cloud

Digitate named a Leader in IDC's AIOps 2026 review

The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.

By Shannon Williams • 4 min read • Last month