Customer Success stories
Companies change incentive plans faster, report finds
Today
#
data analytics
#
digital transformation
#
planning
CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.
Optimizely training sparks surge in marketing AI agents
Last week
#
devops
#
digital transformation
#
cx
Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.
.webp)
Rackspace appoints two senior leaders for private cloud
Last week
#
storage
#
data protection
#
private cloud
Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.
V2 AI wins Databricks Silver Partner status in APAC
Last week
#
data analytics
#
digital transformation
#
partner programmes
V2 AI has secured Databricks Silver Partner status, strengthening its credentials as it targets more data and AI work across Asia-Pacific.
Gainsight adds MCP support for AI retention workflows
Last week
#
crm
#
data protection
#
digital transformation
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
New Relic appoints Masakiyo Furudate to head Japan
This month
#
data protection
#
digital transformation
#
hyperscale
New Relic names Masakiyo Furudate Group Vice President as it steps up Japan investment, adds a local data centre and expands AI tools.
New Relic names Wendi Sturgis to board for AI expertise
Last month
#
saas
#
digital transformation
#
cx
New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.
Salesforce adds AI agents to small business suites
Last month
#
crm
#
digital transformation
#
cx
Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
#
saas
#
digital transformation
#
it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Qualtrics names Act XM top APJ partner in debut awards
Last month
#
digital transformation
#
cx
#
martech
Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.
Alteryx unveils revamped Academy to boost AI skills
Last month
#
saas
#
data analytics
#
data science
Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.
Contentful expands ANZ operations with new local arm
Last month
#
saas
#
devops
#
digital transformation
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.
Zendesk to acquire Forethought in agentic AI expansion
Last month
#
digital transformation
#
cx
#
martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Legal AI firm Harvey to launch new Singapore office
Last month
#
digital transformation
#
cx
#
martech
Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.
SIOS wins triple honours for leadership & support teams
Last month
#
dr
#
devops
#
hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
SonicWall receives 5-Star Award in 2026 CRN Partner Program Guide
Last month
#
firewalls
#
network security
#
partner programmes
SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.
Women tech leaders urge shift from mentoring to sponsorship
Last month
#
saas
#
digital transformation
#
erp
Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.
TestGorilla unveils AI fluency tests to reshape hiring
Last month
#
hcm
#
genai
#
ai
TestGorilla rolls out AI fluency tests and simulations to help employers measure AI readiness as skills overtake experience in hiring.
Customer success is not support, it is stewardship
Last month
#
digital transformation
#
erp
#
ai
Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.
Moving the goalposts: Why the CRO role needs a rebrand
Last month
#
data analytics
#
fintech
#
partner programmes
Fintech must retire the heroic closer myth: today's CRO is a data-led architect of long-term, cross-functional revenue growth.