Customer Science stories
Providers face new obligations under 2025 reforms, with prompt feedback handling now central to safer, consumer-centred aged care.
Stronger oversight is helping the wool body curb risk on major digital projects as federal funding and traceability demands intensify.
IT leaders must back recruiters and foster inclusive cultures if they want to fix tech's gender gap and unlock performance gains.
Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.
Customer Science launches CommScore.AI, an AI tool that optimises customer communications to boost brand alignment, efficiency and satisfaction.
Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.
Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.
Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.
The new role is aimed at helping the Sydney-based firm scale beyond Australia as demand rises for AI and digital transformation projects.
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
AI's rapid spread, weak data governance and rising scepticism are reshaping digital trust and sharply escalating privacy risks.
Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.
Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.
Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.
Scott Ward, Director of Product at Customer Science Group, merges innovative tech with customer-centric solutions, leading the charge in today's digital landscape.
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.