Customer Satisfaction stories - Page 2

JAVLN appoints three senior leaders to boost AI innovation and accelerate expansion across Australia and New Zealand’s insurance software markets.

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.

Singapore consumers are optimistic about AI’s benefits but remain concerned about privacy and prefer human interaction in customer service.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

Only 18% of New Zealanders trust companies’ use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

Taiwan’s Hua Nan Securities boosted trading system speed by 35% and cut costs 30% after switching to Azul Platform Prime, resolving major performance issues.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

Brands face rising tariffs and fulfilment challenges this holiday peak, with 87% hiking US prices and only 31% confident in cross-border delivery plans.

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

Tecala completed a 90-day rollout of LogicMonitor’s LM Envision platform, slashing customer onboarding times by 70% and boosting operational efficiency.

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.