Customer Satisfaction stories - Page 1

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

Peer Software has been named in Gartner’s 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

Swann taps AWS generative AI so its security cameras only ping for user-defined events, slashing false alerts and notification overload.

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

ControlUp named a 2025 Gartner Customers’ Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

Patchworks data operations jumped over 320% year on year as retailers stretched BFCM 2025 into a longer, more complex multichannel peak.

Aspire Technology secures LDC and Federated Hermes backing in deal valuing the fast-growing managed IT provider at GBP £192m.

Australians are drifting to 5G by default rather than demand, as NBN stays the fixed-line backbone despite rising mobile network options.

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

Abnormal AI retains its position as a Leader in Gartner's 2025 Magic Quadrant for Email Security, praised for its AI-driven threat detection and vision.

Insurtech firm CDL speeds up agentic AI rollout using Dynatrace’s platform, cutting costs and enabling policy issuance within seconds for improved customer satisfaction.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

UK tech leaders now make sustainability a key business focus, with 67% demanding green credentials from partners and 51% linking ESG to better customer satisfaction.

Canadian firms increasingly shift from tracking hours to adopting AI tools, aiming to boost productivity, employee satisfaction, and hybrid work success.

Borderless CS earned praise for its hands-on, transparent approach to ISO certification, delivering results swiftly and simplifying a usually complex process.

APAC's booming USD 5.6 trillion grocery market faces delivery delays as retailers strive to ensure fast, accurate online order fulfilment and customer satisfaction.