Customer Satisfaction stories
LVLY shortlisted for three Inside Retail awards 2026
Today
#
customer satisfaction
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.
Aeris honoured for global IoT eSIM connectivity leadership
Today
#
customer satisfaction
Aeris wins Frost & Sullivan global award for IoT eSIM leadership, managing 100m connections across 190 countries with 600 carrier partners.
Manhattan unveils AI agents across Manhattan Active suite
Today
#
customer satisfaction
Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.
Nasuni names new CTO & CFO to drive AI data growth
Yesterday
#
customer satisfaction
Nasuni appoints Jerry Carter as CTO and Ross Grainger as CFO, strengthening leadership to scale unstructured data and AI-focused growth.
Partners Life names Debbie Eyre as new Chief Operating Officer
Yesterday
#
customer satisfaction
Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.
Hyland wins IDC 2025 award for customer experience
2 days ago
#
customer satisfaction
Hyland has been named IDC’s 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.
Cloudbeds tops HotelTechAwards for hotel software win
3 days ago
#
customer satisfaction
Cloudbeds wins top Hotel Management Software at the 2026 HotelTechAwards, plus finalist spots, culture ranking and hotelier-choice honours.
Wakam UK names Philip Ward Group CFO amid UK growth
3 days ago
#
customer satisfaction
Wakam UK promotes Philip Ward to Group CFO as its UK portfolio hits GBP £400 million, backed by a 197% solvency ratio and strong partner scores.
How organisations can turn conversations around digital accessibility into action
3 days ago
#
customer satisfaction
To turn digital accessibility talk into action, organisations must embed inclusive design, AI and governance across the product lifecycle.
B2B data cleansing: Improving business data quality
4 days ago
#
customer satisfaction
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
Quiet quitting exposes the fragility of customer loyalty
Last week
#
customer satisfaction
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Kentico’s Xperience platform gains top analyst praise
Last week
#
customer satisfaction
Kentico’s Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.
Conviva adds AI pattern analytics to customer journeys
Last week
#
customer satisfaction
Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.
Study finds value for money eclipses speed & price
Last week
#
customer satisfaction
Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.
Willow & BNP Paribas bring AI to European buildings
Last week
#
customer satisfaction
Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.
Shoppers now prize reliable, transparent deliveries
Last week
#
customer satisfaction
Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.
CitySprint extends same-day delivery deal with Wickes
Last week
#
customer satisfaction
CitySprint extends its same-day delivery partnership with Wickes to 2027, adding tighter time slots and new safe-place options for drop-offs.
Recast Software recognised with 12 G2 Winter 2026 badges
Last week
#
customer satisfaction
Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.
From click to delivery: How bad data breaks the eCommerce experience
Last month
#
customer satisfaction
Bad data is quietly wrecking Asia’s eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.
Navigating the holiday shipping rush: How SMBs can turn freight into a competitive advantage
Last month
#
customer satisfaction
SMBs battling holiday shipping chaos can turn freight into a strategic edge with smarter tech, clearer pricing and centralised partners.