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Customer retention Stories - Page 2

Australian Stories

Customer retention stories

Affinity MSP tops Australia in global MSP 501 ranking
Software-as-a-Service

Affinity MSP tops Australia in global MSP 501 ranking

The Melbourne-based provider's top-70 finish signals Australian MSPs can compete on recurring revenue, growth and business health globally.

By Joseph Gabriel Lagonsin • 5 min read • This month
Zoho doubles Adelaide headcount as growth shifts regional
Software-as-a-Service

Zoho doubles Adelaide headcount as growth shifts regional

Adelaide is now the centre of Zoho's Australian operations, after the software group doubled local staff as revenue and customers climbed.

By Sean Mitchell • 4 min read • This month
Australian superannuation, at the crossroads, must embrace AI
Digital Transformation

Australian superannuation, at the crossroads, must embrace AI

With $310 billion sitting in dormant accounts, funds face rising churn and must use AI to keep members and assets in place.

By Josh Shipman • 4 min read • This month

Global Stories

Customer retention stories

Zywave launches Apex AI platform for insurance sales
Software-as-a-Service

Zywave launches Apex AI platform for insurance sales

Insurers under staffing pressure may use the platform to speed renewals, prospecting and compliance work while cutting back-office time.

By Sean Mitchell • 4 min read • This month
KredosAi raises USD $7 million in Series A led by BMW
Software-as-a-Service

KredosAi raises USD $7 million in Series A led by BMW

Rising delinquencies are pushing enterprises to adopt AI collections tools, as BMW i Ventures backs KredosAi's USD $7 million Series A.

By Karen Joy Bacudo • 3 min read • This month
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • This month
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • This month
NiCE names five launch partners for AI specialisation
Digital Transformation

NiCE names five launch partners for AI specialisation

Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.

By Sean Mitchell • 4 min read • This month
FIFA World Cup: Can sports bodies win fans with data?
Customer Relationship Management

FIFA World Cup: Can sports bodies win fans with data?

Disjointed ticketing, commerce and app data are making it harder for clubs to spot churn, target offers and boost matchday revenue.

By Billy Loizou • 6 min read • This month

Stories from Other Regions

Customer retention stories

Techreach launches UK consultancy for MSP founders
Customer Relationship Management

Techreach launches UK consultancy for MSP founders

MSP owners could gain more targeted marketing support as a new UK consultancy promises advice shaped by first-hand operating experience.

By Sofiah Nichole Salivio • 4 min read • This month
IRIS names first Chief Data & AI Officer Surya Sagi
Software-as-a-Service

IRIS names first Chief Data & AI Officer Surya Sagi

The move gives IRIS tighter oversight of AI and data policy as customers demand practical gains and stronger governance across sensitive systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Truecaller report flags trust gap in India business calls
Unified Communications

Truecaller report flags trust gap in India business calls

Unfamiliar numbers are fuelling a trust gap in Indian business calls, despite most consumers still preferring voice for urgent matters.

By Mark Tarre • 4 min read • This month
ECI weighs AI risks & upside in private equity deals
Software-as-a-Service

ECI weighs AI risks & upside in private equity deals

Investors now judge private equity targets by how AI could erode margins, weaken moats or lift pricing, not just technical novelty.

By Sean Mitchell • 4 min read • This month
Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • This month
Klaviyo opens Composer beta & expands Customer Agent
Customer Relationship Management

Klaviyo opens Composer beta & expands Customer Agent

The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.

By Regine Laguilles • 4 min read • This month
Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last month
Securonix names Toby Weiss as Chief Executive Officer
Security Information and Event Management

Securonix names Toby Weiss as Chief Executive Officer

Rising alert volumes and staff shortages are pushing security teams towards AI tools that cut costs and speed investigations.

By Sofiah Nichole Salivio • 4 min read • Last month