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Customer retention Stories

Australian Stories

Customer retention stories

HeadFirst unites Australian sales, talent & service
Risk & Compliance

HeadFirst unites Australian sales, talent & service

The overhaul is meant to help the workforce group tackle skills shortages, tighter regulation and rising AI use in Australia.

By Mark Tarre • 3 min read • 3 days ago
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • 6 days ago
OneTeam IT marks five years of merger & wider roots
Disaster Recovery

OneTeam IT marks five years of merger & wider roots

Customers now expect support across cloud, security and AI as the Sydney-based group uses its broader footprint to meet changing needs.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Customer retention stories

Vieu launches Business Graph for AI business mapping
Software-as-a-Service

Vieu launches Business Graph for AI business mapping

The platform aims to help sales and AI tools spot real executive ties, as businesses struggle to verify contacts that drive deals and hiring.

By Mark Tarre • 4 min read • 3 days ago
Recurly partners Juspay to boost subscription payments
Software-as-a-Service

Recurly partners Juspay to boost subscription payments

Merchants on Recurly will gain access to more than 300 payment providers through one integration, helping curb failed recurring charges.

By Karen Joy Bacudo • 4 min read • 4 days ago
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • 5 days ago
Thrive appoints Joe Mercurio as Chief Revenue Officer
Digital Transformation

Thrive appoints Joe Mercurio as Chief Revenue Officer

The hire signals Thrive's push to unify sales, customer success and channel partnerships as it expands in AI, cybersecurity and cloud services.

By Sofiah Nichole Salivio • 3 min read • Last week
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last week
Oracle NetSuite rolls out NetSuite next in North America
Software-as-a-Service

Oracle NetSuite rolls out NetSuite next in North America

North American customers can now trial the new environment as Oracle NetSuite adds conversational AI and finance automation tools across its software.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Kentico posts record recurring revenue on SaaS AI demand
Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Customer retention stories

Ecommpay playbook targets failed subscription payments
Software-as-a-Service

Ecommpay playbook targets failed subscription payments

Failed recurring charges are costing subscription firms an average 9% of revenue, prompting a push to recover payments before customers quit.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Samsung launches first US credit card with rewards
Fintech

Samsung launches first US credit card with rewards

Customers can earn higher cashback on Samsung purchases as the Galaxy Card ties spending more closely to the company's wallet and retail apps.

By Karen Joy Bacudo • 4 min read • 4 days ago
Chime launches in-app investing with USD $1 minimum
Fintech

Chime launches in-app investing with USD $1 minimum

The move gives Chime members a way to invest from the same app they use for banking, with no account minimums and USD $1 entry.

By Karen Joy Bacudo • 3 min read • 5 days ago
FICO urges UK banks to boost personalisation amid switching
Digital Transformation

FICO urges UK banks to boost personalisation amid switching

Switching rose 43% in Britain last quarter, adding pressure on banks to tailor offers as digital-only accounts neared half of households.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
MoneySuperMarket launches investment app with Seccl
Fintech

MoneySuperMarket launches investment app with Seccl

Customers can now start investing from GBP £1 as the comparison site broadens its app into wealth products and deepens ties with users.

By Karen Joy Bacudo • 4 min read • 6 days ago
Corsha appoints new chief operating & product officers
Manufacturing

Corsha appoints new chief operating & product officers

Demand for secure industrial connectivity is rising as Corsha expands its leadership team to target manufacturers, defence and critical infrastructure.

By Mark Tarre • 4 min read • Last week
UK accountants could add GBP £463,000 from clients
Digital Transformation

UK accountants could add GBP £463,000 from clients

Existing client relationships could be worth far more as UK firms miss demand for extra advice and support, Ravical found.

By Karen Joy Bacudo • 4 min read • Last week