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Australia

Customer Feedback Stories - Page 4

Australian Stories

Customer Feedback stories

Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
Australian mobile banking apps see high use but modest satisfaction
Customer Experience

Australian mobile banking apps see high use but modest satisfaction

Despite 69% of Australians regularly using mobile banking apps, satisfaction remains modest with a 66.0 CX Index score, says Forrester's 2025 report.

By Sean Mitchell • 3 min read • Tue, 30th Sep 2025
Exclusive: Tenable co-CEO on Australia, AI and growth
Cloud Security

Exclusive: Tenable co-CEO on Australia, AI and growth

Tenable's co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO's passing.

By Melania Watson • 4 min read • Fri, 19th Sep 2025

Global Stories

Customer Feedback stories

Amplitude unveils AI tool to turn feedback into clear insights
Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Infios earns top customer praise for warehouse management again
Customer Experience

Infios earns top customer praise for warehouse management again

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM
Security Information and Event Management

Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

By Melania Watson • 3 min read • Thu, 30th Oct 2025
Rydoo tops Gartner survey with 95% user recommendation rate
Digital Transformation

Rydoo tops Gartner survey with 95% user recommendation rate

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
Appian named leader for digital process automation by Forrester
Digital Transformation

Appian named leader for digital process automation by Forrester

Appian has been named a leader in Forrester's Q3 2025 Digital Process Automation report, praised for its AI integration and scalable automation platform.

By Melvin Hipolito • 3 min read • Fri, 3rd Oct 2025
AI transforms software testing, but expertise & oversight lag
DevOps

AI transforms software testing, but expertise & oversight lag

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
NetApp named leader in 2025 Gartner Magic Quadrant for storage
Storage

NetApp named leader in 2025 Gartner Magic Quadrant for storage

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

By Shannon Williams • 3 min read • Thu, 11th Sep 2025
LG launches ThinQ AI platform to upgrade & maintain appliances
Biometrics

LG launches ThinQ AI platform to upgrade & maintain appliances

LG has unveiled its ThinQ AI platform in Europe, enhancing smart appliances with AI-driven updates and proactive maintenance for improved efficiency.

By Melvin Hipolito • 4 min read • Tue, 2nd Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025
Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025

Stories from Other Regions

Customer Feedback stories

DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025
Peer reviews surpass influencers for UK shoppers' purchase decisions
Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
Why retailers need to prepare for a rise in AI-generated complaints
Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025