Customer Feedback stories - Page 2

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.

Smartsheet enhances its AI work management platform with new features and expands its presence in Australia to better support enterprise teams.

Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.

Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.

Keith Andrews Trucks has adopted Nintex automation to streamline onboarding, training, and health and safety reporting across New Zealand operations.

ECI Software Solutions has secured eight 2025 TrustRadius Top Rated Awards, reflecting strong customer satisfaction across various sectors and product lines.

KnowBe4 has won six TrustRadius 2025 Top Rated Awards, praised by customers for excellence in cybersecurity and compliance products.

KnowBe4 has won six 2025 TrustRadius awards for its cybersecurity tools, including Security Awareness Training and PhishER, praised by user feedback.

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.