Consumer expectations stories - Page 4

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

Fabletics has partnered with Blue Yonder to bolster its global supply chain planning, aiming for improved inventory management and sustainability.

The Metapack report reveals that by 2025, 60.1% of UK consumers prioritise delivery convenience, highlighting a shift towards innovative retail strategies.

The UK ecommerce landscape is evolving rapidly, with 60.1% of consumers willing to switch brands for better delivery options, highlighting changing preferences.

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

Sitecore's Websites 2025 report reveals marketers prioritise AI and personalisation amid CMS limitations, with 76% citing budget constraints as a key hurdle.

As consumer expectations surge, brands must embrace data-first strategies and AI insights to deliver personalised experiences that drive growth by 2025.

Virtual and Augmented Reality are revolutionising product development and innovation across industries, driving demand for these transformative technologies.

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.

A Slack report reveals 52% of Singaporean workers use AI, yet 45% are hesitant to disclose this, fearing perceptions of incompetence.

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.

Uber Direct has teamed up with Grozeo to offer small and medium retailers rapid delivery services, enabling faster item delivery within two hours.

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

MEQ and Alliance Group have teamed up to offer farmers AI-driven insights into lamb and beef quality, enhancing livestock management decisions.

Kantar and LiveRamp have broadened their partnership, enabling advertisers to better target online campaigns using Kantar's consumer data across key markets.

By 2025, small businesses are set to adopt 'paper-light' strategies, balancing digital and physical documents to meet sustainability and customer needs.

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.