Chatbots stories - Page 34

Ovum's survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.

I'm still trying to figure out what is stopping girls from reaching technology because I love technology, it's a creative process.

Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.

Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.

ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.

Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Talend's Jason Bissell demystifies AI, citing its growth in Asia and promising advancements in both daily life and scientific discovery.

We're at a huge moment in time for the digital and technology world. With new ideas testing the boundaries, we're entering an exciting new phase.

Watson has spent the past year training in cybersecurity language from more than one million security documents, and is now being integrated into SOC.

Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.

Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.

Enterprise communications are about to get bigger, broader and better in 2017 as the continuous drive towards innovation kicks up a notch.

Gartner hails 'civilisation infrastructure' as IT's pinnacle, poised to transform society's fabric and business ecosystems in the next decade.

Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.

Many abuse Siri and similar AI, raising concerns about the morality of our digital manners and the potential impact on society.