Chatbots stories - Page 28
How chatbots can enhance the customer experience
Wed, 18th Jul 2018
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uc
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data protection
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cx
Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.
Exclusive interview: Matt Cudworth on how Ticketek crunches big numbers
Wed, 4th Jul 2018
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paas
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uc
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data analytics
Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.
Vodafone xone rallies Class of 2018 for launch
Thu, 28th Jun 2018
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uc
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martech
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ai agents
Vodafone has announced its upcoming Vodafone xone class of 2018, as it gets set to take nine of New Zealand’s best tech-based startups global.
Cove trials insurance purchases via Facebook Messenger chatbot
Mon, 25th Jun 2018
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uc
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hyperscale
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public cloud
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
How IT service desk admin jobs will be transformed by smart automation
Tue, 19th Jun 2018
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uc
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martech
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it automation
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
Insurtech a win-win for insurers and customers, expert says
Tue, 19th Jun 2018
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uc
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fintech
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martech
The insurance market is benefitting from new technology, with traditional firms embracing advanced technologies.
How businesses can prepare their contact centre for a bot/AI environment
Fri, 15th Jun 2018
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uc
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martech
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ai
As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.
CX perception gap means opportunities for channel
Thu, 7th Jun 2018
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uc
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crm
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cx
A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.
SAP boosts offerings with AI, ML and blockchain solutions
Thu, 7th Jun 2018
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hyperscale
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uc
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public cloud
SAP has released a range of new products for the future of the enterprise, including expanding its cloud offerings and a new blockchain-aaS solution.
IM Showcase 2018 keynotes - Staring into NZ’s future
Tue, 29th May 2018
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uc
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digital transformation
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blockchain
Ingram Micro’s 2018 Showcase invited some of the most forward-thinking minds from the IT industry to talk, and the future they painted is fascinating.
AWS adds new smart scheduling functionality to Alexa
Mon, 28th May 2018
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uc
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hyperscale
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public cloud
The ‘Alexa Smart Scheduling Assistant’ is designed to help users schedule 1:1 meetings with multiple participants.
The AI difference: How chatbots gain and retain customers
Thu, 17th May 2018
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uc
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martech
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ai
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
Is your business ready to talk chatbots?
Mon, 14th May 2018
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uc
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digital signage
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hyperscale
Is your business ready for chatbots? CIOs must embrace these virtual assistants, with more than 50% of enterprises projected to invest heavily by 2021.
Progress enables developers to quickly add chatbots to apps
Thu, 10th May 2018
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uc
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martech
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ai
Progress unveils the first chatbot-specific UI components for Telerik and Kendo UI, streamlining chatbot integration for .NET and JavaScript developers.
Rubicon Red announces Oracle PaaS and IaaS momentum
Thu, 19th Apr 2018
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uc
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paas
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martech
Rubicon Red sees growing demand for its Oracle PaaS and IaaS services, boasting new OPN specialisations and successful projects in various sectors.
Intelligent cloud, Azure Stack, compliance - Highlights from the Auckland Azure Summit
Fri, 13th Apr 2018
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uc
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martech
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multi-cloud
The event featured a variety of speakers, from Microsoft heavyweights Vijay Tewari and Russell Craig, to Azure customers like BNZ, and Pageproof.
AI-DAY: Using artificial intelligence to scam the scammers
Fri, 6th Apr 2018
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uc
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martech
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email security
Re:scam, an AI chatbot developed by Netsafe, is wasting scammers' time with endless questions to protect potential victims.
Cloud-enabled AI is officially open for businesses
Fri, 6th Apr 2018
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uc
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martech
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iaas
Cloud computing has opened the doors for AI and machine learning, but it will also be shaped by these technologies in the future.
A look at how DataOps can drive significant business value
Thu, 5th Apr 2018
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uc
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devops
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data analytics
DataOps is emerging as a significant new trend that will serve to increase collaboration, agility and operational efficiency for large organisations.
Ivanti releases new cloud AI bot app for service management
Thu, 5th Apr 2018
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uc
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martech
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ai
Ivanti unveils a new AI-driven cloud app for service management, integrating virtual support with the ease and intuition of Siri and Alexa.