Call Recording stories - Page 3
Dubber signs hybrid cloud agreement with IBM
Mon, 14th Dec 2020
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uc
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hybrid cloud
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public cloud
The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.
2talk provides SIP services that put your business in charge
Mon, 7th Sep 2020
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uc
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voip
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2talk
2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.
Hero Internet brings Microsoft Teams calling to every NZ business
Mon, 24th Aug 2020
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uc
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microsoft
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cloud services
As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.
AWS Contact Lens for Connect set to arrive in ANZ
Mon, 27th Jul 2020
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crm
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uc
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data analytics
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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uc
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microsoft
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collaboration
Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
ESET uncovers chat app malware spying and stealing user's data
Tue, 14th Jul 2020
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malware
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application security
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cybersecurity
New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.
QNAP releases NAS-native video conference solution
Thu, 6th Feb 2020
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storage
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uc
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video conferencing
The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.
Telstra signs with Dubber for call recording and data capture
Tue, 4th Feb 2020
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uc
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hyperscale
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ai
Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.
Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'
Fri, 17th Jan 2020
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crm
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cx
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martech
Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.
Novum Networks sets out to transform customer experience in Australia
Thu, 27th Jun 2019
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crm
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data analytics
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cx
Novum Networks harnesses Tollring's iCall Suite for advanced call analytics, aiming to elevate customer service.
How AI benefits customer service
Mon, 25th Feb 2019
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crm
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uc
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Microsoft comments on recent tech support scam crackdowns
Fri, 30th Nov 2018
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uc
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endpoint protection
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email security
Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.
Avaya adds enterprise-level UC capabilities to SMB solution
Thu, 31st May 2018
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uc
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avaya
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analyst report
Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.
World Backup Day 2018: Lineup of experts share their opinions
Fri, 30th Mar 2018
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dr
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hyperscale
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cloud services
Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.
Why the future of customer experience is both human and machine
Fri, 2nd Feb 2018
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crm
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uc
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cx
Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.
Cybersecurity experts offer critical advice on eve of Data Protection Day
Sat, 27th Jan 2018
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uc
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data protection
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data privacy
The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.
Contact centre software company wins four major contracts
Thu, 23rd Nov 2017
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crm
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uc
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martech
PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.
Artificial intelligence & voice data peers into sales performance
Tue, 18th Apr 2017
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crm
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martech
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ai
Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.
Access4 offers up new channel-focused BroadSoft CC-One deployment
Mon, 27th Feb 2017
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uc
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contact centre
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access4
Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.
Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers
Mon, 4th Jul 2016
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uc
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dicker data
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contact centre
Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.