SecurityBrief Australia - Technology news for CISOs & cybersecurity decision-makers

8x8 stories

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Brendan Maree joins ProHance to spur growth in Australia & New Zealand
Last month
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digital transformation
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contact centre
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avaya
ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.
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8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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video
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contact centre
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social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
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Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
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UK firms pivot to AI as permacrisis prompts vital digital adaptations
Fri, 24th Nov 2023
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edutech
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contact centre
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it in healthcare
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Wed, 4th Oct 2023
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apple
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byod
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microsoft
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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contact centre
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avaya
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it industry
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
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8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Mon, 29th Aug 2022
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contact centre
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paas
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cloud services
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
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8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
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contact centre
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paas
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cloud services
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
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8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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contact centre
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cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
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8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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cloud services
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contact centre
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
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crm
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contact centre
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martech
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
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8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
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bi
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big data
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cloud services
8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
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8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
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contact centre
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cloud services
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open source
8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
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8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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uc
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voip
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crm
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
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8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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contact centre
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wfh
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voip
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
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Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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microsoft
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uc
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voip
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
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8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
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crm
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contact centre
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martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
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8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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contact centre
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8x8
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idc
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
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8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
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contact centre
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paas
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cloud services
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
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8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
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voip
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contact centre
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uc
8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
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8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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contact centre
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cx
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voip
8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
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8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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voip
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contact centre
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microsoft
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
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8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
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cloud services
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bi
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microsoft
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.