SOTI unveils AI-driven upgrades for resilient Australian healthcare
SOTI has introduced enhancements to its SOTI ONE Platform for the Australian healthcare sector, aiming to tackle technology disruptions and support improved device management.
The updates are designed to reduce downtime, deliver greater efficiencies, and assist healthcare providers in maintaining critical device availability for patient care.
Legacy infrastructure challenges
SOTI's move comes in response to persistent issues with legacy technology in healthcare.
The company's recent report, Healthcare's Digital Dilemma: Calculated Risks and Hidden Challenges Exposed, outlines the difficulties faced by the sector. According to the global survey, 99% of IT leaders in Australia (97% globally) continue to rely on outdated systems. While 99% of Australian respondents report using connected devices or telehealth technologies, 77% still operate these on non-integrated systems.
The report also notes that 43% of Australian IT leaders (38% globally) are unable to deploy or manage new mobile devices or printers, with the same proportion indicating that remote support is often not possible. These constraints restrict real-time diagnostics and device management.
Other findings highlight that 39% of respondents, both in Australia and globally, spend excessive time resolving technology incidents.
Security concerns are also prevalent, with 53% of Australian healthcare IT leaders highlighting security vulnerabilities related to legacy infrastructure, compared to 45% globally. Since 2023, 43% in Australia (39% globally) experienced a ransomware or DDoS attack, and 35% (30% globally) list data security as their primary IT concern.
"Healthcare organisations are under immense pressure to innovate, yet legacy infrastructure continues to hold them back. Reliance on outdated, non-integrated systems not only slows digital transformation but also heightens vulnerability to cyber threats," said Michael Dyson, VP of Sales, APAC at SOTI. "At SOTI SYNC, we're showcasing our latest innovations designed to tackle these critical challenges. Our goal is to empower healthcare organisations to focus on what matters most: supporting their staff and delivering effective patient care."
AI assistant for healthcare IT
SOTI has launched Stella, an artificial intelligence-powered assistant, as part of the SOTI ONE Platform enhancements.
Built into SOTI MobiControl and SOTI XSight, Stella offers IT administrators conversational troubleshooting and voice-driven access to device information. The system leverages device data, diagnostic insights, and resources from the SOTI Pulse library to provide accurate, real-time responses for decision-makers operating in critical healthcare environments.
Enhanced analytics and real-time oversight
The update also includes new analytics tools within SOTI XSight, aimed at improving visibility into device usage and performance. With features such as Live View, automated alerts, and analytics on battery and network health, IT teams can reduce inefficiencies and maintain device operational status. The ability to offer remote support through chat, voice, and video assists IT departments in providing timely resolution for device issues, which can be crucial in healthcare settings.
IT teams are now better equipped to uncover vulnerabilities and respond to compliance requirements, helping maintain productive and secure digital environments for hospital staff and clinicians.
Security upgrades and compliance support
Australian healthcare organisations are under mounting pressure to upgrade digital health systems, spurred by legislative changes making My Health Record integration mandatory and by the AUD $228.7 million allocation in the 2025-2026 federal budget for digital health infrastructure. In response, SOTI's updated platform introduces new security features to improve mobile endpoint protection, which is becoming increasingly important in the sector.
SOTI MobiControl and SOTI Snap now enable IT teams to create custom device lockdowns according to department, user role, or use case, without requiring advanced coding or design.
Devices can be limited to specific applications and content, while enrolment via SOTI Identity incorporates secure methods such as QR codes or NFC. If a device leaves its secure perimeter or disconnects from the central control system, automatic lockdown is triggered to prevent unauthorised access.
The new security enhancements are complemented by analytics tools in SOTI XSight for full visibility on device status, allowing organisations to monitor compliance and support ongoing productivity.
Future direction
"The future of healthcare relies on secure, reliable and intelligent technology. With the latest advancements to the SOTI ONE Platform, we're helping healthcare organisations streamline operations, improve device visibility and ensure critical tools are always available when needed. By removing technology barriers, we enable healthcare workers to stay connected," concluded Dyson.
