Rimini Street has announced that Racing and Wagering Western Australia (RWWA) has switched from Oracle to Rimini Street for better, more responsive support and advanced security for its Oracle database and Oracle technology landscape.
RWWA strategic plan is to reduce its reliance on Oracle products as cloud-native, and open-source offerings become viable for the organisation, providing RWWA with more deployment and usage flexibility, reduced enterprise software operating expenses and improved security.
“The wagering sector is a competitive one in Australia and companies need a level of flexibility in their systems to provide new services while staying online,” says Daniel Benad, Group Vice President and Regional General Manager, Australia, New Zealand and Oceania, Rimini Street.
“Sports wagering is now a 24/7/365 business, and clients are increasingly turning to organisations that offer the best’ always on’ experience during big events. To do that, wagering companies can’t afford to spend their limited IT budget solely on enterprise software operating costs; they need to be able to invest more of their IT budget in innovation and continuously update their offerings to stay ahead of their competition.”
The RWWA identified a need to invest in its customer engagement, machine learning and Artificial Intelligence (AI) capabilities as wagering became an increasingly online business.
“The better we can understand our customers, the better we can give them the service they want, when they want it,” says Grey Properjohn, Head of Technology, RWWA.
“Wagering on racing and sport in general is now an anytime, anywhere offering, and we wanted to ensure that we could continue to innovate to provide the experience our customers deserve and expect.”
RWWA turned to Rimini Street support as its selected option to achieve its goals, signing a contract with Rimini Street through Australia’s Whole of Government Agreement, with the company providing support for RWWA’s Oracle footprint. In addition, RWWA selected and implemented Rimini Street’s advanced database security, which gives RWWA an innovative security solution with a fast time-to-protect for its database compared to Oracle’s traditional, dated software vendor patching approach.
Rimini Street’s Advanced Database Security protects databases from known and unknown vulnerabilities by monitoring and analysing database communications traffic and blocking attempted attacks before they reach the database.
RWWA also now benefits from Rimini Street’s industry-leading service level agreement of 10-minute response times for all critical priority 1 cases. In addition, RWWA is assigned a Primary Support Engineer with an average of 20 years of experience in enterprise software and backed by a team of global functional and technical engineers, available 24/7/365.
“Having direct access to a dedicated, local support engineer assigned specifically to us, gave us peace of mind to operate during the most critical periods of the Melbourne Cup, knowing that any issue would be addressed quickly should one arise because they were available and nearby,” says Properjohn.
“This is a huge weight off our shoulders as vendor support is often overseas and they don’t have the level of knowledge of our environment in the way Rimini Street’s dedicated local engineer does. That level of service and availability from Rimini Street during a high period of activity was and is greatly appreciated.”