Nasuni wins sixth NorthFace award, tops G2 reports

Nasuni has received its sixth consecutive NorthFace ScoreBoard Service Award from the Customer Relationship Management Institute and ranked highly in 15 categories in G2's Summer 2026 reports.

The award was based on independently audited customer feedback. Nasuni recorded a Net Promoter Score of 88, a Customer Satisfaction score of 98%, and a ScoreBoard Index rating of 4.8 out of 5.

Now in its 27th year, the NorthFace ScoreBoard Service Award is widely used as a benchmark for customer satisfaction and loyalty. This is the sixth straight year Nasuni has won it.

Nasuni also secured top placements across 15 categories in G2's Summer 2026 reports, covering product usability, implementation, customer relationships, and disaster recovery use cases.

The company highlighted new top-10 positions in the Enterprise Grid Report for Hybrid Cloud Storage Solutions, the Enterprise Relationship Index for Hybrid Cloud Storage Solutions, the Mid-Market Usability Index for Cloud File Storage, the Mid-Market Implementation Index for Cloud File Storage, and the Momentum Grid Report for Disaster Recovery.

Nasuni sells software for managing unstructured file data and says it serves more than 1,300 enterprise customers globally. It focuses on organisations that need to store, protect, and access file data across distributed operations.

The recognition comes as companies face growing pressure to manage larger volumes of unstructured data while addressing resilience, security, and disaster recovery requirements. Vendors in this market are also positioning file data management as part of broader corporate efforts to use artificial intelligence tools.

Sam King, Chief Executive Officer at Nasuni, linked the award to customer trust and the company's operating model.

"At Nasuni, we believe our customers' success is our success," said Sam King, Chief Executive Officer, Nasuni. "It's not just a slogan; it's a core part of who we are and how we operate. Earning these recognitions each year reflects the trust our customers place in us and the dedication of our teams around the world. As organizations increasingly seek to harness the value of their unstructured data for their teams and AI - while prioritizing resilience, security, and disaster recovery - we believe Nasuni was built for this moment. It's what drives our work to help customers turn that opportunity into meaningful outcomes. As we continue to evolve and expand our capabilities, maintaining a customer-first mindset remains central to everything we do."

Customer Feedback

The NorthFace award was determined entirely by audited customer responses, distinguishing it from some industry rankings that rely on analyst assessment or vendor submissions.

G2's rankings, by contrast, reflect user reviews across software buying categories. They have become a common way for software companies to demonstrate customer sentiment in crowded infrastructure and data management markets.

A customer reference included in the announcement came from Omnicom Group, where Nasuni has been used as part of its file data strategy.

"Nasuni has been a true strategic partner throughout our journey," said Mark Chemacki, Director of Technical Strategy, Omnicom Group. "Their Customer Success and Professional Services teams are highly responsive, knowledgeable, and deeply committed to customer outcomes. The company's innovative unstructured data management platform, combined with expert guidance, has helped us maximize the value of our investment. Working with the Nasuni team has been seamless, and their commitment to our success continues to exceed our expectations."

Market Position

Nasuni operates in a segment that spans cloud file storage, hybrid storage, and data protection. Suppliers are increasingly competing on service quality as well as product features, particularly for multinational customers that require support across multiple regions.

The company describes its platform as a way to manage and protect file data stored in cloud object storage while maintaining enterprise file services such as permissions, versioning, and a global namespace. It says this approach helps customers reduce infrastructure complexity and strengthen data security.

Recognition based on support metrics can matter in this market because deployments are often long term and tied to core operational systems. For enterprise buyers, customer service scores and implementation feedback can influence purchasing decisions alongside technical requirements and cost.

Nasuni said the latest award and rankings reflected continued customer approval of its service and support operations, with audited feedback producing an NPS of 88 and a CSAT score of 98%.