Com-X named APAC finalist in 2026 MSP Titans Awards

Com-X has been named an APAC finalist in the 2026 MSP Titans of the Industry Awards, placing the Australian technology services company among a small group recognised in the regional category.

The awards focus on managed service providers that judges say have responded to local market demands and changing customer requirements. In the APAC category, entrants are assessed on regional expertise, service delivery and market leadership.

Its submission highlighted managed services work, cybersecurity expertise and a consulting-led approach to customers. Com-X also cited customer case studies that it said showed how its recommendations and technical support helped organisations address technology and security challenges.

The Sydney-based business describes managed services as a broader advisory role rather than a narrow maintenance function. Its work combines digital workspace support with cybersecurity services, focusing on a customer's overall technology environment and identifying business risks and priorities.

That approach reflects a broader shift in the managed services market, where providers are positioning themselves as long-term advisers as clients face more complex security demands, dispersed workforces and pressure to improve access to digital tools. Providers increasingly compete not only on technical support, but also on their ability to link technology decisions to business needs.

Com-X has operated in Australia for almost a decade, specialising in end-user computing and cybersecurity. It says it works with organisations across industries on digital workspace projects, cyber maturity programmes and managed services contracts.

Over the past year, the company has received several partner and industry awards. These included recognition from Parallels in Australia and New Zealand, two partner awards linked to Citrix in the ANZ market, an ANZ partner award from Progress ShareFile, and a digital workspace award from APAC Insider's Australian Enterprise Awards.

Customer Focus

Qui Truong, Co-Founder and Technical Director at Com-X, said the recognition reflects how the team works with customers every day.

"Our role is not simply to manage technology. It's to understand the challenges our customers are facing, provide the right expertise and guidance, and work alongside them to deliver outcomes that create real value."

Truong's remarks underline how the company wants to be judged in a market where providers often seek to differentiate themselves through customer retention and advisory work rather than scale alone. For managed service providers, awards can carry weight as a signal to customers comparing firms with similar technical offerings.

Com-X said its work is intended to address both immediate operational issues and longer-term planning. That includes support around security and resilience, as well as efforts to improve the digital experience for employees using workplace technology.

Market Position

Stephen Laird, Co-Founder and Technical Director at Com-X, said being named a finalist recognises both the expertise and commitment of the team and the trust customers place in the business.

"The best technology partnerships are built on understanding the customer, challenging assumptions where appropriate and providing clear guidance on the path forward. That's the experience we aim to deliver every day."

The MSP Titans of the Industry Awards are designed to highlight service providers that have adapted their business models to regional conditions. Organisers say APAC finalists are recognised for tailoring their services to local customer needs while building stronger business communities in their markets.

For Com-X, the finalist placing adds another marker in a year in which it has sought to strengthen its profile across managed services, digital workspace projects and cybersecurity work. Its submission framed that mix of services around practical guidance, proactive support and measurable customer outcomes.

Industry awards do not always translate directly into contract wins, but they can help smaller and mid-sized providers raise visibility in a crowded market. In the Asia-Pacific managed services sector, competition has intensified as customers seek help with cyber risk, compliance demands and the day-to-day management of hybrid workplace technology.

Against that backdrop, recognition in a regional awards programme offers an external benchmark for firms seeking to show how they compare with peers. For Com-X, the APAC finalist position highlights its effort to build an identity around customer advice and security-focused managed services rather than basic IT maintenance alone.