Claroty, the cyber-physical systems protection company, recently made a pivotal addition to its executive team, announcing the appointment of industry veteran Shira Bar Yosef (Weizman) as the firm's first-ever Chief Customer Officer (CCO). Bar Yosef, whose robust 20-plus year career in customer support, professional services, research and development, and sales operations at top cybersecurity firms, will be tasked with enhancing and enriching all aspects of the customer experience and journey.
The newly appointed CCO is expected to bolster Claroty’s customer relationships, linking them inherently with the company's strategies and business plan. Bar Yosef's key focus will be to strengthen the communication between the customers and the company’s product lineup, ensuring a mutual strategic roadmap.
Yaniv Vardi, CEO at Claroty, emphatically acknowledged Bar Yosef's appointment, stating, “At Claroty we take an outside-in approach in everything we do, orienting our ideas, actions, and behaviours around our customers’ business problems and the outcomes they strive to achieve.” Vardi sees Bar Yosef, with her impressive track record and depth of knowledge, as the key ingredient required to boost the company's customer satisfaction and value realisation to its highest point during what he describes as a "key point in the company's high growth trajectory".
Bar Yosef embraces an impressive CV that speaks of her capabilities in her new role. She most recently held the position of General Manager of Israel and SVP of technical customer experience at Cybereason. Her experience also spans over 20 years at Check Point Software Technologies, where she resided in various leadership roles across customer success and sales operations. During her tenure at Check Point, she was responsible for overseeing global customer and partner support operations and services. Among her achievements include the launch of industry-standard support concepts and programs, and directing the development of service methodologies and rollout.
Expressing her elation at this new phase in her career, Bar Yosef was quoted as saying, “I’m thrilled to be joining Claroty, where the customer-centric mindset is deeply ingrained in the culture...With unique challenges that come with securing cyber-physical systems, the key to empowering our customers is a high-touch, long-term approach in which we serve as a strategic partner through all stages of their CPS security journey. I look forward to building upon the stellar foundation of customer success at Claroty to help our customers reach even greater heights together.”
The appointment of Bar Yosef exemplifies Claroty's ongoing commitment to building a strong, strategic platform with a customer-centric ethos and approach. By integrating a robust customer journey into its business tapestry, Claroty continues to solidify its market position in the cyber-physical systems protection industry.