Stories by Mike Hicks

Australian Stories

Written by Mike Hicks

Assurance is what holds network performance accountable to the application experience

As digital connectivity becomes vital for businesses, ensuring network performance meets user expectations is essential for delivering seamless online experiences.

By Mike Hicks • 5 min read • Mon, 10th Mar 2025

Global Stories

Written by Mike Hicks

Artificial Intelligence

The path to network automation is now clearer and more defined

Network automation is set to surge, with Gartner projecting that by 2026, 30% of enterprises will automate over half their network activities.

By Mike Hicks • 4 min read • Fri, 11th Oct 2024

Firewalls

Securing access to corporate systems, but not at the cost of usability

In an era of hybrid work and multi-cloud environments, the 'edge' of the network is now considerably more elastic and constantly being stretched.

By Mike Hicks • 5 min read • Mon, 16th Oct 2023

Opinion

Why it matters to choose the right cloud provider for you

Cloud and digital efforts will risk failing user expectations while lift-and-shift remains the main method of migrating and re-hosting application workloads.

By Mike Hicks • 5 min read • Wed, 19th Apr 2023

IT Automation

Three unexpected consequences of your cloud choices

Selecting a cloud based on workloads or competition may not cover all bases. Maturity is needed in areas like cost and performance management.

By Mike Hicks • 5 min read • Thu, 8th Dec 2022

DataCentre infrastructure

Cloud cost-cutting is in vogue, but pitfalls abound

Something interesting is happening in cloud finance management, and the way to think about this is: there's more than one way to skin the cloud costs problem.

By Mike Hicks • 5 min read • Mon, 10th Oct 2022

Supply Chain

'Evidence and escalate' is the new mantra for taking ANZ businesses digital

To do digital experience properly, we - as enterprise IT teams and network professionals - need to get on the front foot.

By Mike Hicks • 5 min read • Thu, 10th Feb 2022

Distributed Denial of Service

What is an internet outage?

As more essential services are delivered digitally, availability becomes the most pressing concern, writes Cisco ThousandEyes solutions architect Mike Hicks.

By Mike Hicks • 5 min read • Mon, 6th Sep 2021

Cloud Access Security Broker

How SASE is helping organisations forge new digital work experiences

More organisations are reimagining the way that staff connect from remote locations, writes ThousandEyes principal solutions architect Mike Hicks.

By Mike Hicks • 4 min read • Tue, 25th May 2021

DevOps

Why taking a DevOps approach to network performance can improve application experience

By adopting a DevOps approach to their work, IT teams can achieve better optimised applications and consistent, reliable performance for end users.

By Mike Hicks • 4 min read • Mon, 10th May 2021

Customer Relationship Management

Why better API monitoring is critical for achieving quality customer service

API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.

By Mike Hicks • 4 min read • Fri, 9th Apr 2021

Software-as-a-Service

Three keys to keep remote workforce operational: VPNs, SaaS apps, and internet health

Managing a remote workforce is a complex task for IT managers, requiring focus on remote worker enablement, SaaS deployment, and internet health.

By Mike Hicks • 4 min read • Wed, 13th Jan 2021

Unified Communications

Internet speed is not why your video meeting is slow

It's time to stop confusing performance and latency, writes ThousandEyes principal solutions architect Mike Hicks.

By Mike Hicks • 4 min read • Thu, 1st Oct 2020

Cybersecurity

Network intelligence is stopping a wave of DDoS misdiagnosis

Security teams already know the value of a layered defence; it's time to add more layers, writes ThousandEyes principal solutions analyst Mike Hicks.

By Mike Hicks • 4 min read • Tue, 4th Aug 2020