SecurityBrief Australia - Technology news for CISOs & cybersecurity decision-makers

Whatsapp stories - Page 2

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Kudosity launches RCS beta testing in the Asia Pacific
Mon, 18th Nov 2024
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
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Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
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Generational divides revealed in Black Friday survey
Thu, 31st Oct 2024
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cx
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martech
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personalisation
Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.
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Edinburgh tops UK demand for encrypted messaging apps
Tue, 22nd Oct 2024
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data protection
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encryption
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cybersecurity
Edinburgh tops the UK in searches for encrypted messaging apps, with 16 inquiries per 1,000 residents, highlighting growing concern for digital privacy.
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Esendex introduces new self-serve tool on WhatsApp platform
Tue, 15th Oct 2024
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cx
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martech
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agentic ai
Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.
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Cloudflare & WhatsApp collaborate on key verification service
Fri, 27th Sep 2024
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encryption
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apps
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cloud services
Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.
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Braze unveils AI enhancements for personalised marketing experiences
Thu, 26th Sep 2024
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martech
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personalisation
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cdp
Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.
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UK survey reveals generational divides in customer service preferences
Wed, 25th Sep 2024
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agentic ai
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instagram
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social media
A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.
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Gen Z demands more digital channels for customer service
Fri, 20th Sep 2024
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ecommerce
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agentic ai
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instagram
New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.
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Proofpoint launches AI-driven Digital Communications Governance solution
Thu, 5th Sep 2024
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uc
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data privacy
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ai
Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.
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Zendesk launches Relay to enhance customer communications
Tue, 3rd Sep 2024
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cx
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martech
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personalisation
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
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Working smarter not harder: Four ways AI can support your business
Fri, 30th Aug 2024
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cx
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martech
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personalisation
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.
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Salesforce to launch autonomous AI agents for sales teams in October
Tue, 27th Aug 2024
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martech
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cdp
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ai
Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.
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Zendesk launches Relay to enhance outbound communication
Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
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Zendesk & Meta boost proactive customer communication with Relay
Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.
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Meta unveils Llama 3.1 with advanced AI capabilities
Thu, 1st Aug 2024
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facebook
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messenger
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instagram
Meta's Mark Zuckerberg announces Llama 3.1: an upgraded, multilingual AI model with state-of-the-art tools, designed for complex queries and enhanced user interaction.
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Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
Gao lei  chief technology officer  cto  of sleekflow
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
Wed, 10th Jul 2024
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edutech
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uc
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data analytics
Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.
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CloudSEK report uncovers rise in investment scams on social media
Fri, 5th Jul 2024
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social media
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whatsapp
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threat intelligence
CloudSEK reveals a surge in investment scams through WhatsApp and Telegram, with 29,000 fraudulent ads on Facebook and over 81,000 fake Twitter accounts.
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FedEx launches handbooks to boost SME eCommerce in China, Japan
Wed, 3rd Jul 2024
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wechat
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whatsapp
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shipments
FedEx unveils handbooks to guide SMEs in China and Japan's eCommerce markets, offering insights on geotargeting, consumer habits, and key shopping dates.