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Verint stories
AI-era contact centres become strategic CX data hubs
This month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Cardano Foundation appoints Stephen Wood as Chief Financial Officer
Sat, 6th Dec 2025
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risk & compliance
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cfo
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transparency
The Cardano Foundation has appointed Stephen Wood as CFO to lead financial strategy and risk management for the Swiss blockchain organisation.
Customer Science posts 53% growth & wins Fast 100 accolade again
Mon, 17th Nov 2025
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uc
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digital transformation
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cx
Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.
Verint named APAC AI vision leader in contact centre CX guide
Wed, 15th Oct 2025
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uc
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digital transformation
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cx
Verint has been named a market leader in AI vision for contact centre customer experience platforms in Asia Pacific by CrayonIQ's new buyers guide.
AI-driven platforms reshape APAC contact centre landscape for 2025
Wed, 10th Sep 2025
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uc
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digital transformation
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hyperscale
CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.
AI set to transform customer experience & loyalty in 2025
Tue, 17th Jun 2025
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digital transformation
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cx
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martech
In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.
Customer Science launches AI Accelerator for call centres
Mon, 18th Nov 2024
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uc
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
RingCentral partners with Verint to enhance RingCX platform
Mon, 11th Nov 2024
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productivity
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ringcentral
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verint
RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.
Exclusive: How Verint's customer experience is thriving with Open AI
Wed, 21st Aug 2024
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
Verint tops in Asia Pacific for workforce solutions, says Frost & Sullivan
Fri, 9th Feb 2024
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data analytics
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bi
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big data
Verint, acclaimed for its AI-powered customer engagement solutions, has been distinguished as the leading provider of workforce management.
Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Verint announces strategic partnership with Zoom enhancing CX solutions
Fri, 27th Oct 2023
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cx
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martech
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partner programmes
Verint has formed a strategic partnership with Zoom, combining their customer experience automation solutions.
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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uc
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cx
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martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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uc
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paas
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cx
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Talend appoints Casey George as Chief Revenue Officer
Fri, 11th Nov 2022
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data analytics
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hyperscale
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public cloud
Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.
8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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crm
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uc
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martech
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Verint and Adobe expand partnership to improve customer journey
Wed, 26th Feb 2020
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crm
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cx
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martech
Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.