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DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Unified Communications

DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.

By Ryan Morris-Reade • 3 min read • Mon, 28th Jun 2021
Kiwi company builds AI assistant with IBM Watson
EduTech

Kiwi company builds AI assistant with IBM Watson

Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.

By Catherine Knowles • 3 min read • Fri, 22nd Jan 2021
Lucidworks develops deep learning solution to make chatbots smarter
Unified Communications

Lucidworks develops deep learning solution to make chatbots smarter

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.

By Staff Writer • 2 min read • Tue, 19th May 2020
NZ-made virtual vet nurse launches to help struggling vets
Unified Communications

NZ-made virtual vet nurse launches to help struggling vets

A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.

By Nick Forrester • 3 min read • Tue, 12th May 2020
Ivanti launches automated assistants to empower IT teams
IT Automation

Ivanti launches automated assistants to empower IT teams

Ivanti introduces automated Ivanti Assistants, enhancing endpoint self-healing to support IT teams by proactively identifying and addressing user issues.

By Catherine Knowles • 3 min read • Fri, 3rd Apr 2020
Interview: Avaya seeks to improve employee experience with unified workspace
Unified Communications

Interview: Avaya seeks to improve employee experience with unified workspace

TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

By Kai Ping Lew • 4 min read • Tue, 14th Jan 2020
Nine reasons to launch an intelligent chatbot
Unified Communications

Nine reasons to launch an intelligent chatbot

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.

By Staff Writer • 5 min read • Wed, 20th Nov 2019
Motorola APX NEXT brings tech innovation to public safety
Radio

Motorola APX NEXT brings tech innovation to public safety

Motorola Solutions launches APX NEXT, an advanced public safety radio with LTE and voice control via the ViQi virtual assistant, enhancing field communications.

By Ben Moore • 3 min read • Wed, 13th Nov 2019
The future of CX: How to make chatbots work effectively in your organisation
Customer Relationship Management

The future of CX: How to make chatbots work effectively in your organisation

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

By Manish Shah • 5 min read • Sun, 3rd Nov 2019
Virtual assistants could soon help those with mental illness
Unified Communications

Virtual assistants could soon help those with mental illness

 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.

By Staff Writer • 3 min read • Wed, 18th Sep 2019
Are they listening? Kiwis wary of smart devices
Unified Communications

Are they listening? Kiwis wary of smart devices

While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.

By Shannon Williams • 4 min read • Mon, 2nd Sep 2019
Are AI assistants teaching girls to be servants?
Unified Communications

Are AI assistants teaching girls to be servants?

AI assistants with female voices reinforce harmful gender stereotypes, according to a UN study. Biases in tech could widen the digital skills gap for women.

By Sara Barker • 5 min read • Thu, 23rd May 2019
You only get one chance to make a first impression
Customer Relationship Management

You only get one chance to make a first impression

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.

By Robert Schwarz • 4 min read • Mon, 20th May 2019
Upper Hutt business is Strictly Savvy about virtual assistants
Small Business

Upper Hutt business is Strictly Savvy about virtual assistants

Upper Hutt's Strictly Savvy leverages technology to provide 70 clients worldwide with virtual assistance, easing the workload for burgeoning businesses.

By Sara Barker • 2 min read • Mon, 1st Apr 2019