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Red Hat launches AI assistant to simplify hybrid cloud use
Virtualisation

Red Hat launches AI assistant to simplify hybrid cloud use

Red Hat unveils OpenShift Lightspeed, a generative AI assistant to simplify hybrid cloud app management, boosting efficiency across all user levels.

By Melvin Hipolito • 4 min read • Wed, 21st May 2025
Amazon unveils next-gen Alexa+, powered by generative AI
Biometrics

Amazon unveils next-gen Alexa+, powered by generative AI

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

By Shannon Williams • 3 min read • Fri, 28th Feb 2025
Gartner reveals top HR tech trends for 2024 including AI
Digital Transformation

Gartner reveals top HR tech trends for 2024 including AI

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
AI & employee focus to transform customer experience by 2025
Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Diligent unveils AI suite to enhance risk management for GRC pros
Risk & Compliance

Diligent unveils AI suite to enhance risk management for GRC pros

Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024
Unit4 unveils Smart Automation Services for business efficiency boost
Artificial Intelligence

Unit4 unveils Smart Automation Services for business efficiency boost

Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.

By Catherine Knowles • 3 min read • Thu, 28th Mar 2024
Sage reveals AI-powered assistant for accounting & finance sector
Data Protection

Sage reveals AI-powered assistant for accounting & finance sector

Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.

By Shannon Williams • 3 min read • Tue, 5th Mar 2024
Cognizant and Microsoft launch AI-powered 'Innovation Assistant'
Unified Communications

Cognizant and Microsoft launch AI-powered 'Innovation Assistant'

Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Digital Transformation

Boomi unveils GenAI tool, Boomi GPT, simplifying automation

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

By Sean Mitchell • 3 min read • Fri, 6th Oct 2023
61% of customers prefer to speak with chatbots - study
Unified Communications

61% of customers prefer to speak with chatbots - study

New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.

By Catherine Knowles • 3 min read • Fri, 21st Jul 2023
Freshworks brings on new GPT-based enhancements to AI assistant
Customer Experience

Freshworks brings on new GPT-based enhancements to AI assistant

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

By Catherine Knowles • 3 min read • Tue, 28th Mar 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
Voice recognition software market to hit $10.5 billion by 2030
Biometrics

Voice recognition software market to hit $10.5 billion by 2030

This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.

By Shannon Williams • 4 min read • Fri, 30th Dec 2022
Vonage launches AI Virtual Assistant for better unified comms
Unified Communications

Vonage launches AI Virtual Assistant for better unified comms

Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.

By Catherine Knowles • 3 min read • Tue, 12th Oct 2021

Stories from Other Regions

DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
Booking.com launches AI Trip Planner in New Zealand
Customer Experience

Booking.com launches AI Trip Planner in New Zealand

Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.

By Sean Mitchell • 3 min read • Wed, 8th May 2024
Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023
EduTech

Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023

Mitch Locsin of PLDT Enterprise champions innovation and transformative leadership for the Philippines' digital future at PH Digicon 2023.

By Imee Dequito • 3 min read • Mon, 18th Dec 2023
Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023